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Patient Service Representative
Company : Catholic Health Initiatives
Location : Grass Valley, CA, 95945
Job Type : Full Time / Part Time
Salary : 27.89-34.07 HOUR
Date Posted : 5 January 2026
Job Summary and Responsibilities
The Patient Services Representative is responsible for executing various clerical and secretary functions for the Diagnostic Imaging department: answer and direct phone calls, computer entry of patient data, exam entry, registrations/reception of patients, fulfillment of film requests, patient scheduling, editing of reports, enhancing patient experience by minimizing wait times, and providing other similar tasks.
Job Requirements
Minimum Qualifications:
- One (1) year clerical and/or receptionist experience required.
- Computer / typing skills
- Use of various office equipment including fax/copier
- Able to read, speak and write English
- Ability to understand and follow oral and written instructions.
Preferred Qualifications:
- Microsoft Office preferred
- Medical Terminology preferred
- Experience in a hospital or medical clinic preferred.
Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley, California. The hospital has been providing compassionate and quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system, we ensure our patients receive the highest standard of health care and have access to important regional resources throughout the system, including the Dignity Health Heart & Vascular Institute, the Dignity Health Neurological Institute of Northern California and the Dignity Health Cancer Institute of Greater Sacramento. With 765 employees, 101 active medical staff and 21 Emergency Department beds, Sierra Nevada Memorial Hospital continually implements and upgrades its technology and recruits employees who understand the vital importance of kindness and compassion in the healing process.
One Community. One Mission. One California
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Frequently asked questions
Catholic Health Initiatives emphasizes compassionate care within its Patient Service Representative role, integrating clerical duties with patient interaction to enhance experiences. This blends administrative precision with a mission-driven environment unique to the hospital setting in Grass Valley.
Starting as a Patient Service Representative in Grass Valley can lead to roles in patient access management or healthcare administration. Gaining medical terminology knowledge and experience with hospital systems like those at Catholic Health Initiatives can accelerate advancement opportunities.
Strong communication, proficiency with office technology like fax and copier machines, and the ability to manage patient data efficiently are crucial. Familiarity with medical terminology and multitasking during patient scheduling also enhances performance in this role.
Patient Service Representatives in Grass Valley typically earn between $38,000 and $45,000 annually, reflecting local demand and healthcare industry standards. Experience and proficiency with electronic patient records can influence compensation within this range.
The Grass Valley area maintains steady demand for Patient Service Representatives due to its aging population and healthcare network expansion. However, competition remains moderate, favoring candidates with prior clinic experience and strong clerical abilities.
Balancing detailed administrative tasks with empathetic patient interaction can be demanding. Representatives must adeptly handle scheduling, data entry, and patient inquiries while supporting a mission-driven culture focused on kindness and quality care.
While prior medical terminology knowledge is preferred, Catholic Health Initiatives often supports ongoing learning to align representatives with hospital protocols and technologies, enhancing patient service quality and operational efficiency.
Part-time roles occasionally open at Catholic Health Initiatives, accommodating flexible scheduling needs. These positions still require strong clerical skills and commitment to maintaining patient satisfaction within the hospital’s healthcare framework.
Expect to manage patient registrations, coordinate exam scheduling, handle phone inquiries, and process imaging department requests. This role demands attention to detail and a focus on streamlining patient flow to reduce wait times.
Prospective applicants should highlight relevant clerical experience, familiarity with healthcare office systems, and interpersonal skills. Understanding community health needs in Grass Valley and demonstrating adaptability to hospital culture increases hiring prospects.