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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Rohnert Park, CA, 94928
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Medical Front Office - Patient Service Specialist
Rohnert Park, California
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.
Job Description
When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location: 1331 Medical Center Dr Suite A, Rohnert Park, CA 94928
- Type of Employment: Full Time
- Hours: Weekdays
- Compensation $21.00 - $23.00/hour based on experience
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
- 1 Year of Front Desk Experience
Preferred Qualifications:
- Bilingual (English/Spanish Speaking)
- Insurance Verification Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
In Rohnert Park, specialists often coordinate directly with insurance companies to verify patient coverage before appointments. This role requires attention to detail and familiarity with various insurance protocols, ensuring smooth authorizations and minimizing patient wait times at medical front desks.
Absolutely. Given the diverse community in Rohnert Park, bilingual capabilities enhance communication with Spanish-speaking patients, improving service quality and appointment scheduling efficiency at medical front offices.
Starting as a patient service specialist can lead to roles in medical office management, billing coordination, or clinical assistance. Gaining expertise in insurance processes and patient coordination lays a solid foundation for career advancement within healthcare administration.
Select Medical emphasizes a patient-first culture, so specialists may face a fast-paced environment balancing multiple communication channels and insurance processes. The mentorship programs also expect quick adaptation while maintaining compassionate patient interactions.
Select Medical provides structured orientation and mentorship aimed at front office specialists. This approach helps new hires quickly grasp scheduling systems, insurance verification, and patient advocacy, promoting smoother integration and career growth.
Patient Service Specialists in Rohnert Park generally earn between $21 to $23 per hour, with higher wages offered to those who bring prior front desk experience or bilingual skills, reflecting the value of expertise in medical office operations.
The location is centrally accessible within Rohnert Park, benefiting those living nearby or utilizing local transit. Proximity to key neighborhoods makes daily commutes manageable, which is a common consideration for candidates seeking medical front office positions here.
Healthcare services in Sonoma County are steadily expanding, increasing demand for front office professionals. Candidates with patient coordination skills and insurance knowledge find favorable opportunities as clinics prioritize efficient patient flow and administrative support.
This specialist role involves not only greeting patients but also managing insurance authorizations, collecting co-pays, and liaising with attorneys or insurers. Such responsibilities require multitasking beyond typical reception duties, focusing heavily on healthcare-specific administrative functions.
Highlighting prior front desk experience, especially in healthcare settings, bilingual abilities, and familiarity with insurance verification processes strengthens applications. Emphasizing interpersonal skills and adaptability can also set candidates apart for this patient service-centered position.