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Customer Service Specialist Seasonal
Company : Ferrellgas
Location : Los Banos, CA, 93635
Job Type : Temporary
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Seasonal Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Pay: From $18.00 per hour.
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Success in this seasonal role hinges on solid communication skills, a high school diploma or equivalent, and at least one year of customer service experience. Being adept at negotiation and familiar with Microsoft Office tools enhances your ability to handle customer interactions effectively in Los Banos’ market.
This role actively fosters customer loyalty by addressing concerns promptly, applying next call avoidance methods, and using negotiation skills to resolve issues. Handling inquiries across multiple channels ensures customers feel valued, boosting retention and satisfaction throughout the seasonal period.
Seasonal specialists often manage fluctuating call volumes with heightened urgency, focusing on rapid issue resolution and order scheduling. Unlike permanent roles, seasonal staff may emphasize emergency response scripts and short-term customer engagement to meet peak demand in Los Banos’ busy seasons.
Ferrellgas emphasizes teamwork and growth, which may require rapidly adapting to company-specific protocols and customer expectations. Seasonal specialists here balance handling emergency situations and account maintenance, setting Ferrellgas apart with a strong focus on internal collaboration.
Ferrellgas offers paid training, PTO, and an ESOP plan, fostering long-term employee investment. Their seasonal roles integrate both inbound and outbound communication across multiple platforms, emphasizing a comprehensive customer experience uncommon in many seasonal positions statewide.
Los Banos has a moderate demand for seasonal customer service roles, with competition often influenced by seasonal agricultural and energy sector cycles. Candidates with negotiation skills and multi-channel communication experience generally have an advantage in this localized job market.
Starting pay is typically around $18.00 per hour for seasonal customer service specialists in Los Banos, with potential increases based on experience. This rate aligns well with regional seasonal employment standards, factoring in the role’s responsibilities and required skills.
Ferrellgas seasonal specialists play a key role in sustaining customer relationships through proactive communication and issue resolution. Their efforts complement the company’s focus on delivering consistent, high-quality service, ensuring seasonal customers feel equally prioritized.
Beginning as a seasonal specialist opens pathways to permanent customer service roles, with Ferrellgas valuing internal development. Demonstrating strong communication and problem-solving may lead to expanded responsibilities or advancement within their customer care teams.
Local factors like rural delivery routes and seasonal demand spikes mean specialists in Los Banos often need to coordinate carefully with logistics teams. Understanding regional customer expectations and seasonal fluctuations is essential to managing orders and inquiries efficiently.