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Customer Service Specialist Seasonal
Company : Ferrellgas
Location : Fort Bragg, CA, 95437
Job Type : Temporary
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Seasonal Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Seasonal positions at Ferrellgas often involve fluctuating workloads tied to peak business periods. In Fort Bragg, this means schedules might be more intensive during high-demand seasons, requiring flexibility to support customer service needs effectively while balancing days off during quieter times.
Seasonal roles like this focus on short-term customer engagement spikes, often requiring rapid adaptation and strong multitasking skills. In California's Fort Bragg area, specialists must handle diverse inquiries from propane delivery to billing, making it crucial to combine product knowledge with efficient communication.
Employers in Fort Bragg highly value candidates with proven negotiation abilities, strong data entry skills, and familiarity with Microsoft Office tools. Experience in handling emergency scripts and de-escalating customer issues is especially sought after to maintain service excellence during busy seasonal periods.
Starting as a seasonal specialist can open doors to permanent customer service positions, supervisory roles, or sales opportunities within energy companies like Ferrellgas. The role builds foundational skills in communication, problem-solving, and customer relations that are transferable across industries.
Ferrellgas emphasizes a team-oriented environment where seasonal specialists quickly become valued contributors. The company fosters growth through paid training and collaborative support, ensuring seasonal staff feel connected and equipped to deliver exceptional service alongside permanent employees.
Seasonal customer service roles in Fort Bragg typically offer hourly wages ranging from $15 to $20, depending on experience and responsibilities. Ferrellgas likely aligns with this market range, supplementing pay with benefits like paid training and employee stock ownership plans.
Yes, even seasonal team members at Ferrellgas can access benefits such as 401(k) with company match, paid time off, paid training sessions, and participation in the employee stock ownership plan, enhancing the overall value of the temporary role.
Ferrellgas equips seasonal specialists with targeted training on emergency response protocols and complaint resolution, enabling them to manage high-pressure customer interactions confidently while maintaining professional service standards.
Fort Bragg’s seasonal hiring market is moderately competitive, with peaks during colder months when propane demand rises. Candidates with prior customer service experience and familiarity with local energy services often have an advantage.
Ferrellgas combines a strong team culture with comprehensive benefits, even for seasonal hires. Their focus on employee growth, paid training, and stock ownership opportunities creates a more rewarding environment compared to typical seasonal customer service jobs.