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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Palo Alto, CA, 94306-1851
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Medical Front Office - Patient Service Specialist
Palo Alto, California
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.
Job Description
When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location: 425 Sherman Ave Ste 300, Palo Alto CA 94306
- Type of Employment: Full Time
- Hours: Weekdays (8am-5pm)
- Compensation $21.00 - $23.00/hour based on experience
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
Preferred Qualifications:
- Insurance Verification Experience
- 1 Year of Medical Office Experience
- 1 Year of Front Desk Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
In a bustling healthcare setting like Palo Alto, a Medical Front Office Specialist shapes patient experiences by being the initial friendly contact, managing appointment logistics, and streamlining insurance processes. This role sets the tone for care, ensuring patients feel supported from check-in to checkout.
Strong communication, multitasking abilities, and proficiency in insurance verification are crucial. Additionally, empathy and quick adaptability to various software programs enable a specialist to efficiently handle patient inquiries and administrative duties, elevating the front office’s overall effectiveness.
Your day will blend patient interaction, scheduling appointments, processing insurance authorizations, and managing payments. You'll also coordinate communications with external parties like attorneys and insurance companies, all while ensuring the front desk runs smoothly in a fast-paced medical environment.
Select Medical’s commitment to mentorship and comprehensive benefits like company-matching 401(k) and PTO distinguishes it. Their supportive onboarding and focus on work-life balance create a nurturing environment for front office specialists in the competitive Palo Alto healthcare market.
Select Medical emphasizes a blend of patient advocacy and administrative expertise, valuing a friendly demeanor alongside technical skills like insurance verification. This balance, combined with structured mentorship programs, offers a distinctive growth pathway uncommon in many local clinics.
Palo Alto’s demand for patient-focused front office specialists remains strong due to its dense healthcare network. Candidates with medical office experience and insurance knowledge tend to have an edge, as employers seek professionals who can seamlessly manage both patient care and administrative tasks.
While a high school diploma suffices, certifications in medical billing, coding, or insurance verification enhance prospects. Familiarity with electronic health record systems and customer service training tailored to healthcare settings are highly valued in the Palo Alto job market.
Select Medical offers compensation between $21.00 and $23.00 per hour, reflective of experience. This pay scale aligns with regional standards for healthcare administrative roles, balancing competitive rates with comprehensive benefits for full-time staff.
This position uniquely blends frontline patient interaction with backend administrative duties. Specialists manage appointment scheduling, insurance verifications, and payments while acting as patient advocates, ensuring every visit is efficient, informative, and compassionate.
Navigating high patient volumes during peak hours requires agility and strong organizational skills. Coordinating with diverse stakeholders like insurance companies and legal offices adds complexity, demanding clear communication and problem-solving to maintain smooth operations.