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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : San Diego, CA, 92117
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Overview
Medical Front Office - Patient Service Specialist
San Diego, California
Select Physical Therapy Pacific Beach is looking for a motivated individual to join our team. We have a strong connection with our local community and solid reputation with our patients and local referral sources. Our top candidates will have strong customer service, be well organized, flexible, and come to work with a big smile each day.
Job Description
When patients enter our centers we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location: 3737 Moraga Avenue Suite B117 San Diego, CA 92117
- Type of Employment: Full Time
- Hours: Weekdays
- Compensation: $21.00 - $22.00/hour based on experience
Why Join Us: (benefits for full-time at 32+ hours/week)
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Responsibilities
We are actively seeking candidates who are adaptable and flexible, patient-centric, exceptional communicators, detail-oriented and team players.
In this role, typical responsibilities include the following:
- Greet new and existing patients as they arrive, register new patients and provide information about what to expect during their visit
- Schedule patient appointments in person or over the phone
- Regular communication with parties including, but not limited to: attorney offices, insurance companies, translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
- Provide patients with pertinent information about their next appointment as they check out
- Respond to requests for information from patients, providers, and coworkers
Qualifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED required
- 1 Year of Front Desk Experience
- 1 Year of Scheduling Experience
Preferred Qualifications:
- 1 Year of Medical Office Experience
- Health Care Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
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Frequently asked questions
In San Diego, specialists in this role frequently handle insurance verification and authorization, ensuring coverage aligns with patient appointments. They communicate directly with insurance companies to manage payer approvals, a key part of maintaining seamless patient care at the front desk.
Strong organizational ability and familiarity with multiple scheduling software are essential. Specialists must coordinate in-person and phone appointments efficiently while maintaining clear communication, which is critical to delivering a smooth patient experience.
Yes, this position often acts as a foundation for growth into healthcare administration or clinical coordination roles. Gaining experience in patient advocacy and medical office operations can open doors to supervisory or specialized healthcare positions locally.
Typical compensation ranges between $21.00 and $22.00 per hour, reflecting the local market rates for front office medical jobs. Pay varies based on experience, with some employers offering benefits like health coverage and PTO alongside wages.
Select Medical emphasizes community connection and patient advocacy, encouraging specialists to foster positive experiences starting at the front desk. This culture promotes teamwork and proactive communication, influencing how specialists engage with patients and colleagues.
Beyond standard front desk responsibilities, Select Medical integrates mentorship and comprehensive benefits, enhancing employee support. The position focuses on being a frontline patient advocate, creating a meaningful impact from the initial patient interaction onward.
Navigating the diverse patient population and coordinating with multiple external stakeholders like attorneys and insurance companies can be complex. Adaptability and excellent communication skills are crucial to manage the fast-paced, detail-oriented front office effectively.
San Diego's healthcare sector is growing, creating steady demand for front office roles. However, competition remains moderate due to the need for candidates with specific medical office experience and strong customer service abilities.
With weekday, full-time hours and generous PTO policies typical in this region, specialists benefit from a structured schedule that supports personal time. The local emphasis on wellness also encourages maintaining balance amidst the demanding front office environment.