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Service Center Manager
Company : Dayton Freight
Location : Sioux Falls, SD, 57104
Job Type : Full Time
Date Posted : 29 December 2025
Overview
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.
Responsibilities
- Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
- Maintains excellent communication with external and internal customers
- Analyzes revenue statistics
- Identifies sales opportunities and develops customer solutions
- Keeps fully informed of competitor developments
- Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
- Develops sales/marketing action plans to maximize territory revenue
- Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
- Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
- Evaluates all freight claims
- Ensures that Service Center premises are protected and maintained
- Facilitates informational meetings with Service Center team members
- Effectively handles special assignments as directed
Qualifications
- Knowledge of the LTL/ Transportation Industry
- Managed Drivers and Dock Workers
- Managed a Sales staff
- Has been responsible for developing and following a budget
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
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Frequently asked questions
In Sioux Falls, a Service Center Manager often balances a tight-knit community approach with hands-on oversight, contrasting with bigger cities where roles may focus more on segmented management layers. Local economic factors and workforce availability also shape team dynamics and operational strategies uniquely.
Effective communication, problem-solving skills, and a strong grasp of logistics are crucial. Leading diverse teams, managing budgets, and driving sales initiatives while ensuring safety compliance are key traits that empower service center managers to excel in freight-focused environments.
While formal certifications aren't mandatory, knowledge of DOT regulations, OSHA safety standards, and transportation management courses can boost effectiveness. Local industry bodies may offer workshops that align with South Dakota's regulatory expectations and regional freight operations.
Adapting to regional market demands, aligning sales plans with operational capacity, and overcoming competition require careful coordination. Ensuring team buy-in while maintaining efficient service delivery can be complex but rewarding in driving territory revenue growth.
Beyond managing personnel and daily workflow, tasks like accident investigation, freight claim evaluation, and ensuring regulatory compliance are critical yet less highlighted. Recognizing these nuances helps job seekers grasp the full scope of service center management.
Sioux Falls has a growing transportation sector but a limited talent pool, making experienced service center managers highly sought after. Candidates with a blend of logistics knowledge and leadership prowess stand out, reflecting regional economic expansion and demand for operational excellence.
Service Center Managers in Sioux Falls typically earn between $65,000 and $80,000 annually, depending on experience and responsibilities. Dayton Freight’s competitive compensation aligns with industry standards, often including benefits like paid holidays and comprehensive health coverage.
Dayton Freight invests in training and career advancement opportunities to foster a people-centered environment. Managers are encouraged to recruit and develop talent, ensuring teams grow professionally while aligning with company goals and delivering high-quality service.
Efficient service center management ensures smooth driver coordination, timely freight handling, and accurate claim processing. Dayton Freight’s emphasis on safety and communication drives operational reliability, directly influencing customer satisfaction and competitive positioning.
A successful Service Center Manager uniquely blends logistics expertise with sales acumen, safety compliance knowledge, and personnel leadership. Unlike general service roles, this position demands hands-on coordination of freight operations and proactive problem resolution tailored to transportation nuances.