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Operations Manager / Service Center Manager
Company : Dayton Freight
Location : Hermantown, MN, 55810
Job Type : Full Time
Date Posted : 29 December 2025
Overview
Operations Manager/Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.
Responsibilities
- Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
- Maintains excellent communication with external and internal customers
- Analyzes revenue statistics
- Identifies sales opportunities and develops customer solutions
- Keeps fully informed of competitor developments
- Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
- Develops sales/marketing action plans to maximize territory revenue
- Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
- Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
- Evaluates all freight claims
- Ensures that Service Center premises are protected and maintained
- Facilitates informational meetings with Service Center team members
- Effectively handles special assignments as directed
Qualifications
- Knowledge of the LTL/ Transportation Industry
- Managed Drivers and Dock Workers
- Managed a Sales staff
- Has been responsible for developing and following a budget
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
Starting Pay: $75,000 - $90,000 per year. This amount reflects total compensation (base + bonus).
Pay does vary depending on relevant industry experience.
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Frequently asked questions
In Hermantown, MN, Operations Managers often juggle broader responsibilities due to smaller team sizes, blending hands-on leadership with strategic oversight. Unlike bigger cities, there's a stronger emphasis on local logistics knowledge and direct community engagement, which shapes unique operational challenges and opportunities.
Effective communication, problem-solving agility, and a knack for motivating diverse teams are top traits. In transportation, leaders must also excel in safety compliance and operational efficiency to keep service centers running smoothly under tight deadlines.
Absolutely. Sales experience enhances customer relations and revenue growth insights, critical for managing service center operations. However, gaining familiarity with logistics, safety regulations, and team management will be essential for a smooth transition.
Dayton Freight emphasizes a people-centered culture alongside stringent regulatory compliance. Managers must balance operational efficiency with employee development and maintain a competitive edge by staying ahead of industry shifts in the LTL transportation landscape.
Dayton Freight’s stable growth and professional environment foster rapid career progression. Managers who demonstrate leadership in safety compliance, sales strategy, and team development often find accelerated paths to regional or corporate roles.
Hermantown salaries for Operations Managers typically range between $70,000 and $95,000, aligning well with Dayton Freight’s offer. Variations depend on experience, industry knowledge, and the scope of managerial duties, making their package competitive locally.
Hermantown's suburban setting means most employees rely on personal vehicles; public transit options are limited. Managers should anticipate daily commutes within the Duluth metro area, where traffic is generally manageable, but winter weather can impact travel times.
The Duluth area, including Hermantown, shows steady demand for logistics and operations leaders due to regional freight activity growth. While not as fast-paced as major hubs, hiring processes can be thorough, focusing on candidates with strong industry and local market knowledge.
Compliance with these regulatory bodies ensures safety, legal operation, and environmental standards are met, minimizing risks and costly penalties. Mastery of these rules enables managers to lead teams confidently and maintain Dayton Freight’s reputation for reliability.
Beyond staffing oversight, daily duties include analyzing performance metrics, resolving operational bottlenecks, liaising with customers, strategizing sales opportunities, and ensuring the service center complies with safety and maintenance standards.