Operations Manager

Overview

The Store Manager is responsible for leading daily store execution through strong people leadership, operational excellence, and a commitment to driving team performance. This role partners closely with the General Manager to translate strategic priorities into action, ensuring the team is aligned, accountable, and focused on delivering business results. The Store Manager leads by example, empowers employees through coaching and development, and ensures the store operates efficiently, visually inspires customers, and delivers an exceptional customer experience. This is a full-time, salaried, exempt position.

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

Responsibilities

• Executes the store’s business strategy in partnership with the General Manager by leading day-to-day operations and aligning efforts to advance revenue, customer experience, and operational excellence, focusing on store generated total sales, conversion rate, and customer satisfaction.
• Coaches and develops the team to deliver consistent performance and exceptional customer service, providing real-time feedback and modeling selling behaviors.
• Supports labor planning and scheduling by managing payroll reporting and staffing needs in alignment with business priorities and customer traffic.
• Analyzes store-level data to track progress toward goals, identify performance gaps, and guide team focus across sales, service, and operational execution.
• Champions a high-performance culture through ongoing coaching, clear expectations, and holding individuals accountable for their results and behaviors.
• Leads the execution of visual merchandising and Perfect Product Presentation standards, ensuring the store’s presentation aligns with brand guidelines, inspires customers, and supports sales performance.
• Maintain ownership of store maintenance, safety protocols, and supply management to create a clean, safe, and welcoming environment for both customers and employees.
• Manages operational functions including inventory control, fulfillment processes, money handling, and backroom organization, with a focus on accuracy and efficiency.
• Leads the recruitment, onboarding, and training of new employees, ensuring the team is equipped with the skills, knowledge, and behaviors needed to succeed.
• Drives team development by supporting career progression, delivering regular performance feedback, and identifying growth opportunities.
• Manage daily execution with a long-term perspective, prioritizing actions that drive business performance and enhance the customer experience.
• Partners with the General Manager in planning and communication efforts, contributing to leadership meetings and cascading key priorities to the team.
• Collaborates with peers and regional leadership to execute company initiatives, share best practices, and contribute to store and district-wide performance.
• Ensures legal compliance in all store operations, identifying areas of potential risk and proactively addressing them to safeguard the business and its employees.
• Partners with leadership and Human Resources to address conduct and performance issues, ensuring proper corrective action is taken, and holding employees accountable through consistent follow-up and documentation.
• Handles sensitive information with discretion and confidentiality, maintaining the store's financial integrity and aligning with company protocols to mitigate risk.

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Rewarding pay to recognize the value you bring to the team. 
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

• 3–5 years of retail leadership experience, with a focus on team development, operational execution, and visual merchandising.
• Proven ability to coach and lead teams, provide constructive feedback, and drive performance through accountability.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Clear and effective communicator, both verbally and in writing, with experience engaging across all levels of an organization.
• Experience in managing performance, directing work, and supporting career development of individuals and teams.
• Comfortable using business insights and operational reporting to guide decision-making and team focus.
• Passion for customer experience, store presentation, and staying current on industry and retail trends.
• Open availability, including nights and weekends, with flexibility based on business needs.
• Demonstrates a strong sense of urgency, professionalism, and commitment to safety and compliance.
• Strong computer proficiency, including experience with sales platforms, analytics tools, and software applications.
• Ability to represent and exemplify The Container Store's fun, authentic, and team-focused culture.

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices