Risevoic
Service Center Manager
Company : Dayton Freight
Location : Knoxville, TN, 37914
Job Type : Full Time
Date Posted : 29 December 2025
Overview
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
- Paid holidays (8); paid vacation and personal days
- 401(k) plan, Company Match
Responsibilities
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.
- Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
- Maintains excellent communication with external and internal customers
- Analyzes revenue statistics
- Identifies sales opportunities and develops customer solutions
- Keeps fully informed of competitor developments
- Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
- Develops sales/marketing action plans to maximize territory revenue
- Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
- Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
- Evaluates all freight claims
- Ensures that Service Center premises are protected and maintained
- Facilitates informational meetings with Service Center team members
- Effectively handles special assignments as directed
Qualifications
- Knowledge of the LTL/ Transportation Industry
- Managed Drivers and Dock Workers
- Managed a Sales staff
- Has been responsible for developing and following a budget
- Legally eligible to work in the United States
- Fluent in English
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
- Paid holidays (8); paid vacation and personal days
- 401(k) plan, Company Match
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Frequently asked questions
Strong communication, problem-solving, and team development skills stand out for a Service Center Manager in Knoxville. Given the transportation industry's demands, being adept in operations oversight and customer relations is essential to drive service efficiency and foster a positive workplace culture.
A Service Center Manager can boost revenue by analyzing local market trends, identifying new customer needs, and crafting targeted sales initiatives. Leveraging knowledge of competitor moves and collaborating with sales staff helps maximize territory revenue while aligning with Dayton Freight’s corporate goals.
Daily tasks often include monitoring service performance metrics, coordinating staffing schedules, ensuring safety compliance, and resolving operational challenges. Balancing team leadership with customer communication ensures smooth freight operations and timely issue resolution.
Knoxville’s logistics sector is growing steadily, increasing the demand for experienced Service Center Managers. Local competition is influenced by regional transportation hubs and proximity to manufacturing centers, which creates a dynamic job market with opportunities for quick career progression.
While no single certification is mandatory, familiarity with DOT regulations, OSHA safety standards, and transportation logistics management is highly valued. Training in leadership and compliance tailored to the LTL freight industry enhances candidacy for roles in this region.
Dayton Freight offers a structured environment with clear pathways for growth, emphasizing quick advancement through merit and performance. Managers benefit from professional development opportunities and a supportive culture focused on people-centered leadership and operational excellence.
At Dayton Freight, managers juggle maintaining clean, modern facilities and late-model equipment while enforcing strict safety compliance. The role demands balancing operational efficiency with personalized customer solutions amid a fast-paced, growth-focused setting.
Service Center Managers in Knoxville typically earn between $1,200 and $1,600 weekly, depending on experience and company size. Dayton Freight’s competitive pay aligns with regional benchmarks, supplemented by comprehensive benefits and performance incentives.
Knoxville’s moderate traffic congestion means managers should plan for standard rush hour delays, impacting shift start times. Reliable attendance is crucial due to the role’s operational leadership demands, with many opting for flexible start times to avoid peak travel periods.
Exceptional multitasking, budget management, and proactive problem resolution distinguish standout managers. Mastery in recruiting and developing staff, alongside keen insight into freight claims and safety regulations, drives superior service center outcomes.