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Service Center Manager
Company : Dayton Freight
Location : Sioux City, IA, 51054
Job Type : Full Time
Date Posted : 29 December 2025
Overview
Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate’s objectives.
Responsibilities
- Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
- Maintains excellent communication with external and internal customers
- Analyzes revenue statistics
- Identifies sales opportunities and develops customer solutions
- Keeps fully informed of competitor developments
- Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
- Develops sales/marketing action plans to maximize territory revenue
- Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
- Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations
- Evaluates all freight claims
- Ensures that Service Center premises are protected and maintained
- Facilitates informational meetings with Service Center team members
- Effectively handles special assignments as directed
Qualifications
- Knowledge of the LTL/ Transportation Industry
- Managed Drivers and Dock Workers
- Managed a Sales staff
- Has been responsible for developing and following a budget
Benefits
- Stable and growing organization
- Competitive weekly pay
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
- Paid holidays (8); paid vacation and personal days
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Frequently asked questions
Strong communication, team development, and operational oversight are crucial for a Service Center Manager. In Sioux City, balancing efficiency with employee engagement boosts both customer satisfaction and revenue, especially in transportation and freight services.
Managing a Service Center involves hands-on oversight of logistics, safety compliance, and customer relations, unlike broader managerial roles. It requires acute problem-solving on freight operations and team coordination to meet tight delivery schedules.
While formal certifications aren’t always mandatory, experience with DOT regulations and LTL freight operations is highly valued. Familiarity with OSHA and EPA rules enhances a manager’s ability to maintain compliance in Iowa’s regulated transport environment.
Dayton Freight emphasizes a people-centered workplace with modern facilities and clean equipment, offering competitive pay and rapid advancement. Managers here handle comprehensive responsibilities from safety to sales strategies, reflecting a blend of operational and leadership focus.
Through ongoing training, clear career pathways, and a positive work culture, Dayton Freight fosters professional development. Managers benefit from exposure to budgeting, personnel development, and strategic sales planning, ensuring a robust leadership experience.
The average compensation typically ranges between $65,000 and $80,000 annually, influenced by experience, local demand, and the complexity of freight operations. Dayton Freight offers competitive weekly wages aligned with market standards in Sioux City.
Managers often navigate fluctuating freight volumes, safety regulation adherence, and staffing logistics while maintaining customer satisfaction. The region's weather and transportation infrastructure also impact scheduling and operational efficiency.
Sioux City's labor market offers a mix of seasoned logistics professionals and emerging talent. Service Center Managers must balance recruiting qualified staff with training to address skill gaps in freight handling and customer service.
This role demands coordinating service operations, enforcing safety protocols, managing staff recruitment and training, and driving sales strategies to boost regional revenue, all within a framework of compliance and operational excellence.
Dayton Freight’s service centers focus heavily on freight logistics combined with safety regulation compliance and customer communication. Unlike broader commercial roles, this position intertwines operational management with direct sales opportunity development.