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Customer Service Specialist Seasonal
Company : Ferrellgas
Location : Spokane Valley, WA, 99212
Job Type : Temporary
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Seasonal Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Pay: From $18.50 per hour.
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Spokane Valley sees a moderate influx of seasonal customer service openings, especially during peak retail and delivery periods. Candidates with strong communication and negotiation skills often stand out, while local businesses value familiarity with regional customer preferences, making the hiring landscape fairly balanced but leaning towards quality experience.
While formal certifications aren’t mandatory, proficiency in Microsoft Office and solid typing skills are highly prized in Spokane Valley. Additionally, experience with customer complaint resolution and soft collections can enhance candidacy, aligning well with the region’s emphasis on multitasking and professionalism within seasonal roles.
Demonstrating expertise in managing inbound and outbound communications, along with adeptness in conflict de-escalation and scheduling, is crucial. Highlighting organizational skills, data entry accuracy, and negotiation prowess can set you apart for seasonal customer service roles, emphasizing your capacity to handle both routine inquiries and complex customer interactions.
Absolutely. Many seasonal specialists leverage their experience to secure permanent customer service or operations roles. Building rapport with teams and mastering account management tasks during the seasonal tenure can open doors to supervisory positions or specialized customer relations roles within companies like Ferrellgas.
Seasonal specialists often focus on handling increased call volumes, seasonal promotions, and temporary account setups, requiring agility and quick learning. Unlike permanent roles, seasonal positions may emphasize rapid adaptation to emergency scripts and soft collections, reflecting the dynamic needs typical during peak operational periods.
Ferrellgas provides seasonal employees with competitive hourly pay starting at $18.50, paid training, and access to a 401(k) plan with a generous company match. Additionally, seasonal staff benefit from PTO and an employee stock ownership plan, fostering a sense of ownership and growth even in temporary roles.
Yes, Ferrellgas emphasizes genuine team collaboration, ensuring seasonal specialists feel valued and supported. This approach helps seasonal workers contribute meaningfully, engage with internal teams, and develop skills that align with the company’s customer-first philosophy.
The starting pay for this seasonal role at Ferrellgas in Spokane Valley is $18.50 per hour. This rate aligns well with regional market standards for seasonal customer service positions, reflecting the required skill set and seasonal workload intensity.
Remote seasonal customer service roles provide flexibility but might lack the direct team interaction and immediate on-site support offered in Spokane Valley. However, both formats demand strong communication skills, and remote positions often mirror the same customer engagement and problem-solving expectations.
Seasonal specialists are trained to manage billing questions, issue statements and invoices, and process payments over the phone. They also perform soft collections for past-due accounts, ensuring customer accounts remain accurate while maintaining a professional and courteous approach.