Risevoic
PBX Operator
Company : Highgate
Location : Denver, CO, 80202
Job Type : Full Time
Date Posted : 29 December 2025
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Overview
The Communications Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.
Salary Range ($18.50/hr - $19.50/hr)
- In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as Dental and Vision to full-time associates. Retirement 401k Program is open to both full-time and part- time staff who qualify.
Applications will be accepted between 12/4/2025 through 12/20/2025 or ongoing basis (for evergreen positions)
Responsibilities
- Promptly answers telephone calls in a positive and clear voice with standard greeting.
- Is familiar with the operation and function of PBX counsel.
- Listens to ascertain the correct extension and accurately transfers the call.
- Records accurate messages and recalls for guests as requested by reading and verbally reciting messages to the guests.
- Receives wake up call information, inputs cautiously into the automated wake-up system and verbally confirms time to guest.
- Is familiar with the operation of the resort two way radio communication system.
- Acts as a dispatcher for security, guest services and property operations employees.
- Provides timely information via paging system and two way radios to employees in response to emergencies and guest requests such as plumbing problems, shuttle service, etc.
- Briefly answers basic inquiries e.g. time, extension numbers, outlet hours, etc.
- Operates facsimile to send, receive. Operates photo copier.
- Shops competition for rates and availability.
- Remains calm and polite especially during emergency situations and / or heavy resort activity.
- Knowledgeable of resort emergency procedures and part played in them.
- Completes guest callback and ensures that all quests questions are answered correctly and ensures that concerns are followed up and have been resolved.
- Assists front desk associates as needed.
- Performs other duties as requested by supervisor.
- Maintains clean and safe work environment.
- Clocks out at end of shift and departs property until next scheduled shift.
Qualifications
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Flexible and long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
In Denver’s bustling hospitality scene, a PBX Operator must seamlessly manage multiple incoming calls, swiftly transferring guests while maintaining clear communication. Mastery of PBX systems and calm multitasking are crucial to ensure guests receive timely assistance without delays.
While formal certifications aren’t mandatory, familiarity with hotel communication tools and customer service excellence significantly boost employability. In Denver’s competitive hospitality industry, demonstrating proficiency with two-way radios, automated wake-up systems, and courteous phone etiquette can enhance job prospects.
Unlike general machine operators, PBX Operators specialize in managing telephone communications, call transfers, and dispatching services within hotels. Their role extends to emergency coordination and guest message management, requiring strong interpersonal skills and technical familiarity unique to hospitality settings.
Highgate’s structured environment offers pathways for PBX Operators to expand into front desk roles or guest services management. Exposure to diverse hotel operations and training sessions supports skill development, paving the way for upward mobility in hospitality careers.
Highgate emphasizes a technology-forward approach, integrating industry-leading revenue tools and digital communication systems. PBX Operators here benefit from a global hospitality network and competitive benefits, fostering a professional growth environment not always found at other properties.
With a salary range of $18.50 to $19.50 per hour, Highgate offers PBX Operators compensation aligned with Denver’s hospitality market standards, factoring in the cost of living and demand for skilled communication operators in upscale hotel environments.
Denver’s traffic patterns and sprawling urban layout can affect commute times. PBX Operators often benefit from flexible shifts to accommodate rush hours, with many preferring proximity to the hotel to reduce travel stress during early or late shifts.
Denver's expanding tourism industry and hotel growth have increased demand for communication specialists like PBX Operators. Seasonal fluctuations mean hiring peaks during peak travel months, with employers valuing adaptable operators skilled in emergency and guest service communications.
Expect to manage calls promptly, assist guests with wake-up calls, dispatch security or maintenance swiftly, and maintain composure during crises. The role demands attentive listening, accuracy in message-taking, and familiarity with hotel emergency procedures to ensure guest safety.
Highgate offers competitive benefits and emphasizes scheduling flexibility to help PBX Operators manage long or variable hours. Their inclusive 401k plan and travel discounts also contribute to a supportive work environment that values employee well-being.