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PBX OPERATOR
Company : Covenant Health
Location : Knoxville, TN, 37916
Job Type : Full Time / Part Time
Date Posted : 29 December 2025
Overview
PBX Operator, IT COMM-TEL Services
PRN/OCC, Variable Hours & Shifts
Rotating holidays and weekends
Fort Sanders Regional Overview:
Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.
Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.
Position Summary:
The primary purpose of the PBX operator is to efficiently answer and route all incoming call to the switchboard in the shortest time. Must be able to deal with a high volume of calls, talk pleasantly with the public, monitor multiple alarm panels and page overhead.
Recruiter: Jennifer Gordon || apply@covhlth.com
Responsibilities
- Answer incoming calls and routes to other departments.
- Monitor multiple alarm panels and code phone
- Place L.D. calls for physicians.
- Page overhead for employees/page codes.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Perform other duties as assigned or requested
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
None.
Licensure Requirements:
None.
Hixson, TN
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Frequently asked questions
In Knoxville, especially within healthcare like Covenant Health, PBX Operators handle high call volumes with urgency, managing hospital switchboards and paging systems. This contrasts with other operator positions that may focus on machinery or IT, highlighting specialized communication and multitasking skills tailored to medical environments.
While no formal licensure is required, certifications in medical communication or emergency response can boost credibility. Local healthcare employers in Knoxville often value candidates familiar with hospital paging systems and emergency protocols, which can be gained through targeted training programs.
Pbx Operators at Covenant Health juggle routing numerous calls swiftly, monitoring multiple alarm panels, and coordinating overhead paging during emergencies. Managing rotating shifts and holiday schedules adds complexity, demanding resilience and excellent communication under pressure.
Knoxville's healthcare industry maintains steady demand for skilled PBX Operators due to its large hospital networks. While competition exists, candidates with flexible availability and familiarity with hospital systems have a distinct advantage for roles at leading providers like Covenant Health.
Fort Sanders Regional is centrally located, accessible via public transit and major roads, making it a practical commute for many Knoxville residents. However, variable shifts might affect travel times, so candidates should consider off-peak hours or local transit schedules.
Entry-level PBX Operators in Knoxville typically earn between $28,000 and $35,000 annually, depending on experience and shift differentials. Covenant Health’s comprehensive benefits often complement this base pay, enhancing overall compensation packages.
At Covenant Health, PBX Operators play a pivotal role in emergency communications by swiftly activating page codes and monitoring alarm panels. Their timely coordination ensures that medical teams receive critical alerts, reinforcing patient safety and operational efficiency.
Covenant Health supports PBX Operators with tuition reimbursement, certification bonuses, and leadership development programs. These initiatives encourage professional growth, enabling operators to expand their expertise within healthcare communication systems.