Risevoic
PBX Operator
Company : Prime Healthcare Services
Location : Reno, NV, 89503
Job Type : Full Time
Date Posted : 29 December 2025
Overview
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary’s Health Network, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
As a long-standing community partner with a 116-year history, Saint Mary’s Health Network offers Northern Nevada inpatient, outpatient, ancillary, and wellness services. Nationally recognized and accredited by the Joint Commission, as well as named one of the Top 100 Hospitals by Fortune/Merative and America’s Best 250 hospitals by Healthgrades, Saint Mary’s Regional Medical Center is a 352-bed acute care hospital offering a robust line of inpatient, outpatient and ancillary services including a top-rated Center for Cancer, surgical and orthopedic services, and an award-winning Cardiology program and more. The health system, a member of Prime Healthcare, also operates a fully-integrated Medical Group, multiple urgent care clinics, freestanding imaging, lab, and primary care clinics. For more information, visit www.SaintMarysReno.com.
Responsibilities
The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Employment Status
Full TimeShift
EveningsEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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Frequently asked questions
A PBX Operator in a hospital like Saint Mary's plays a critical role in managing internal and external communications, including emergency codes and paging. Unlike general switchboard operators, they need familiarity with hospital protocols, quick multi-tasking, and effective communication skills tailored to healthcare settings.
In Reno, PBX Operators benefit from strong interpersonal communication, problem-solving abilities, and familiarity with hospital emergency codes. Given the region's healthcare demands, multitasking and customer service experience also help stand out among local candidates.
PBX Operators can progress to roles such as administrative assistants, patient services coordinators, or communications supervisors within hospital networks. Gaining experience with hospital emergency protocols and expanding technical skills can open doors to broader healthcare administration opportunities.
PBX Operators in Reno typically earn between $15 and $20 per hour, with evening shifts often attracting a slight premium. Factors like experience, certifications, and the employing healthcare system, such as Prime Healthcare Services, also influence compensation.
Reno's expanding healthcare sector creates steady demand for PBX Operators, but competition remains moderate. Candidates with prior PBX or receptionist experience and knowledge of hospital emergency procedures tend to have an edge in local hiring.
Prime Healthcare Services often supports PBX Operators with training focused on hospital communication systems, emergency codes, and customer service excellence. This helps ensure operators at Saint Mary’s maintain high-quality, compassionate communication standards.
Operators here not only manage switchboard calls but also monitor hospital alarms and emergency codes. Their role is pivotal in coordinating rapid responses, requiring acute attention to detail and seamless interaction with multiple hospital departments.
While no strict certifications are mandated, familiarity with healthcare communication protocols and completion of customer service or emergency response training can enhance employability in Northern Nevada’s hospital settings.
Evening shifts often involve managing fewer but critical communications, including urgent paging and emergency codes. PBX Operators must remain vigilant and capable of prioritizing tasks efficiently during quieter yet high-stakes periods.