Risevoic
PBX Operator
Company : Omni Amelia Island Resort
Location : New York, NY, 10022
Job Type : Full Time / Part Time
Date Posted : 29 December 2025
Location
Berkshire Place
This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.
The Omni Berkshire Place’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.
Job Description
To direct and assist guest and associates with communication needs in accordance with Omni Standards. This position will consist of PM and OVERNIGHT shifts.
Responsibilities
- Answer console.
- Direct phone calls to appropriate Personnel.
- Assist all guests and associates.
- Omni Prompt Response Help Line.
- Wake-up calls.
Hourly range $29.62 - $39.50
Qualifications
- Previous luxury PBX Operator experience
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Frequently asked questions
In luxury hotels such as Omni Berkshire Place, a Pbx Operator not only manages calls but also enhances guest satisfaction by providing prompt, personalized communication services. This role demands refined interpersonal skills and familiarity with high-end hospitality environments, ensuring seamless phone routing aligned with Omni’s standards.
Top-tier Pbx Operators in NYC hotels excel in multitasking, flawless call direction, and maintaining calm under pressure. Expertise with advanced telephone systems, quick problem-solving, and a polished demeanor are essential to meet the expectations of busy luxury properties surrounded by corporate and leisure clientele.
Pbx Operators often progress to supervisory roles in communications or front desk management. Gaining expertise in hospitality communication systems and customer service at venues like Omni Amelia Island Resort can open doors to positions overseeing guest relations or operations coordination, especially in upscale hotel markets.
Overnight shifts in Midtown involve managing fewer but critical calls, often from late-night guests or corporate emergencies. Operators must adapt to a quieter yet unpredictable flow, requiring heightened attention to detail and readiness to assist diverse clientele during off-peak hours in a bustling city center.
The offered hourly wage aligns well with NYC’s hospitality sector, reflecting the specialized skills needed for a luxury hotel's communication hub. While the city’s living expenses are high, this pay range provides a competitive edge compared to similar roles, especially when factoring in Omni’s training and employee benefits.
Omni Amelia Island Resort prioritizes a culture of respect and empowerment, expecting Pbx Operators to embody these values while delivering exceptional guest interactions. Their focus on comprehensive training and a dynamic work atmosphere sets a higher bar for communication quality within the hospitality industry.
Omni’s Pbx Operators engage directly with both guests and associates, managing communication with a sense of urgency and professionalism unique to luxury hospitality. This blend of guest service and internal coordination requires refined interpersonal skills and familiarity with Omni’s proprietary communication protocols.
Midtown Manhattan’s dense concentration of luxury hotels and Fortune 500 companies sustains a steady demand for skilled Pbx Operators. Businesses in this area value experienced operators who can handle high call volumes and deliver superior service, making it a competitive but opportunity-rich market.
Certifications in hospitality communication systems, customer service excellence, and emergency response protocols are highly regarded. Additionally, familiarity with New York-specific regulations and multilingual skills can significantly boost a Pbx Operator’s appeal to upscale hotels and resorts.
Proximity to landmarks like Rockefeller Center and Broadway means a diverse guest profile with unique communication needs—from event coordination to tourist assistance. Pbx Operators must be knowledgeable about the area and capable of providing timely, accurate information to enhance guest experiences.