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Receptionist/Front Desk Staff
Company : Essen Health Care
Location : Bronx, NY, 10461
Job Type : Full Time
Date Posted : 1 January 2026
Overview
At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
Job Summary: Front Desk staff at Essen Healthcare, you will play a vital role as the first point of contact for our patients and visitors. Your primary responsibilities will include assisting patients, managing incoming calls to the facility, scheduling appointments, and maintaining an organized and welcoming environment. Additionally, you will collaborate with healthcare professionals to ensure smooth patient flow, collect, and update patient demographics accurately and handle administrative tasks efficiently. Effective communication, interpersonal and multitasking skills are essential for success in this role.
Responsibilities
Responsibilities but not limited to:
- Welcome and assist patients as they arrive, creating a positive and friendly atmosphere.
- Address patient inquiries with professionalism and provide helpful information as needed.
- Contact patients to confirm upcoming appointments and provide necessary information.
- Efficiently manage patient check-in and check-out processes, ensuring accuracy in records.
- Facilitate the conversion of patient primary care providers as needed.
- Collect and process patient copayments accurately and efficiently.
- Provide patients with all discharge/check out orders, forms, and letters
- Check incoming supplies and schedule maintenance for office equipment.
- Ensure all administrative tasks, including Admin parcs, are completed in a timely manner.
- Assist patients with scheduling transportation as needed.
- Ensure the proper closure of all visits by the end of each day.
- Guide and help patients with primary care assignments as needed.
Qualifications
Required Qualifications:
- High School Diploma or General Education Degree (GED)
- Minimum 6 months of customer service experience
- Beginner-level proficiency in using Microsoft Office and Google Suite
- Familiarity with eCW is preferred.
Required Skills:
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Familiarity with medical terminology and basic understanding of healthcare procedures
- Proficiency in using office software and electronic health record (EHR) systems.
- Strategic and creative thinking
- Solution-oriented mindset
- Open and welcoming to change.
- Comfortable working in group settings
Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
Horseheads, NY
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Frequently asked questions
A front desk staffer at Essen Health Care handles patient greetings, appointment scheduling, and call management, balancing administrative duties with welcoming visitors. With a focus on smooth patient flow, multitasking is key, alongside using EHR systems like ECW to maintain accurate patient records.
In healthcare, receptionists not only manage scheduling and inquiries but also handle sensitive patient data, copayments, and collaborate closely with medical professionals. This role demands familiarity with medical terminology and EHR systems, making it more specialized than typical front desk positions.
Strong communication skills paired with basic healthcare knowledge and proficiency in office software like Microsoft Office or Google Suite are essential. Experience with electronic health records, especially ECW, and an organized, solution-focused mindset enhance effectiveness in this role.
Bronx’s growing healthcare sector, including providers like Essen Health Care, fuels steady demand for front desk staff. While competition exists, candidates with healthcare experience and tech proficiency stand out, especially those comfortable with multitasking in busy medical environments.
Most medical offices in the Bronx are reachable via public transit, but some may require short walks or transfers. Proximity to subway lines makes commuting manageable for many, though planning for peak-hour traffic is wise to maintain punctuality in this fast-paced role.
Essen Health Care’s multispecialty focus and large patient base provide front desk staff exposure to diverse medical fields and telehealth operations. The company’s commitment to innovation and employee growth fosters a dynamic environment beyond typical reception duties.
Receptionists collaborate closely with healthcare providers to coordinate patient flow and ensure accurate data handling. They assist with appointment confirmations and primary care provider transitions, helping the team deliver seamless and compassionate care to a diverse patient population.
Receptionist positions in Bronx healthcare typically offer between $32,000 and $40,000 annually, depending on experience and specific responsibilities. Those proficient with EHR systems and multitasking in busy medical environments may command salaries at the higher end.
Essen Health Care occasionally offers part-time front desk roles tailored to support its extensive network of clinics. These positions provide flexible scheduling options suitable for candidates balancing other commitments while gaining valuable healthcare administrative experience.
Exceptional interpersonal communication, strategic problem-solving, and a welcoming demeanor are crucial. Familiarity with medical terminology and electronic health record systems enhances accuracy, while adaptability helps manage diverse patient needs in a fast-moving healthcare setting.