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Front Desk Agent
Company : Highgate
Location : Johnson City, NY, 13790
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Hampton Inn Johnson City
630 Field StreetJohnson City, NY 13790Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
A Front Desk Agent in Johnson City serves as the primary guest contact, managing check-ins, inquiries, and reservations with a focus on local guest needs. Unlike back-of-house roles, this position demands strong multitasking and interpersonal skills, especially in a community-oriented environment like Johnson City.
Mastering communication, cash handling, and front desk software is critical. Since the role involves guest interaction and reservation management, skills like attentiveness, problem-solving, and a friendly demeanor are vital for providing seamless hospitality experiences.
Yes, many Front Desk Agents leverage their operational knowledge to advance into supervisory or assistant front desk manager roles. Developing leadership skills, understanding hotel revenue strategies, and cross-training in other departments can accelerate career progression.
Highgate offers exposure to a diverse portfolio of hotels, integrating innovative revenue management and guest service technologies. Agents benefit from a globally informed hospitality culture while serving the Johnson City community, blending local charm with industry-leading practices.
Highgate provides comprehensive training, emphasizing courteous guest interactions, efficient use of front desk systems, and adherence to safety protocols. Their focus on digital acumen and market insights empowers agents to deliver personalized and effective service.
Front Desk Agents in Johnson City generally earn between $13 and $17 per hour, depending on experience and hotel size. Highgate's positions tend to be competitive within this range, often including opportunities for shift differentials and performance bonuses.
Johnson City's hospitality sector sees steady demand for Front Desk Agents, especially in established hotels like Highgate's Hampton Inn. Local tourism trends, seasonal fluctuations, and the area's economic growth affect hiring intensity and candidate competition.
While not always mandatory, certifications like the Certified Front Desk Representative (CFDR) or hospitality customer service courses can boost candidacy. Additionally, familiarity with local tourism knowledge is highly valued by Johnson City employers.
Agents handle guest check-ins and outs, manage reservations, answer local inquiries, and coordinate with housekeeping. The role demands balancing administrative tasks with proactive guest service, often requiring multitasking during peak check-in times.
Highgate offers both full and part-time schedules to accommodate diverse applicant needs. Part-time roles are especially useful for students or individuals seeking flexible hours while gaining hospitality experience in a professional setting.