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Front Desk Agent
Company : Highgate
Location : Springfield, OH, 45504
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Country Inn and Suites Springfield1751 West 1st StreetSpringfield, OH 45504Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
In Springfield, OH, front desk agent roles see moderate competition, especially with hospitality growth at Highgate-managed hotels. Candidates with customer service experience and familiarity with hotel software generally have an advantage when applying locally.
Springfield’s hospitality scene often emphasizes personalized guest interactions due to its community-focused culture. Front desk agents here might engage more in local recommendations and support, creating a unique guest experience compared to larger metropolitan hotels.
Mastering multitasking, effective communication, and proficiency with front desk systems are critical. A strong grasp of hospitality terminology and cash handling also ensures smooth check-in/out processes and enhances guest satisfaction.
Many front desk agents progress to supervisory roles, assistant front desk manager, or specialty positions like guest services coordinator. Building expertise in hotel operations and customer relations can lead to broader management opportunities within hospitality.
This position often requires operating advanced front desk computer systems and revenue management tools, making it ideal for those keen on blending guest service with evolving hotel technology trends.
Highgate integrates cutting-edge revenue management and digital tools, offering front desk agents a tech-forward environment. Their emphasis on bespoke hotel brands means agents engage with diverse guest profiles and tailored service programs, enriching daily work variety.
Highgate provides training focused on courteous communication and operational efficiency, enabling front desk agents to handle check-ins and guest inquiries smoothly. Their culture encourages proactive problem-solving and a warm demeanor to enhance guest experiences.
Front desk agents in Springfield typically earn between $12 and $15 per hour. Considering Highgate’s robust hospitality standards and asset portfolio, compensation often aligns competitively within this local market range.
Many believe front desk agents only check guests in and out. In reality, they juggle reservation management, guest inquiries, cash handling, and emergency response, requiring multitasking and strong organizational skills beyond simple reception tasks.
While all titles involve guest interaction and administrative tasks, 'front desk agent' usually implies broader duties including revenue management and shift closing. 'Specialist' might focus on guest relations, and 'assistant' often supports front desk operations without full responsibility.