Risevoic
Front Desk Agent
Company : Highgate
Location : Harrisburg, PA, 17111
Job Type : Full Time / Part Time
Date Posted : 7 January 2026
Compensation Type
HourlyHighgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Harrisburg
4480 Lewis RdHarrisburg, PA 17111Overview
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
Qualifications
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
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Frequently asked questions
Front Desk Agents in Harrisburg often balance personalized guest service with a community-focused approach, reflecting the city's hospitality culture. Unlike fast-paced metropolitan areas, Harrisburg positions emphasize local knowledge and relationship-building, which enhances guest experiences in hotels like those managed by Highgate.
While no mandatory certifications exist, completing hospitality or customer service courses recognized in Pennsylvania can boost your credentials. Employers in Harrisburg, including Highgate, value candidates with knowledge of state regulations and emergency procedures relevant to hotel operations.
Expect multitasking between managing guest check-ins, handling reservations, and addressing inquiries about local amenities. Peak times demand efficient communication with housekeeping and maintenance, especially in properties like Highgate's Residence Inn, where guest satisfaction hinges on smooth front desk operations.
Highgate’s expansive hotel portfolio offers Front Desk Agents exposure to diverse hospitality brands and operational systems. This environment fosters skill development in revenue management and guest relations, paving pathways to roles like Front Desk Supervisor or Assistant Manager within a global hospitality framework.
Hiring demand for Front Desk Agents in Harrisburg is steady due to the city's active tourism and business travel sectors. Seasonal peaks and local event calendars increase competition, but candidates demonstrating strong customer service skills and familiarity with hospitality tech often have an advantage.
Front Desk Agents in Harrisburg typically earn between $13 and $17 per hour, reflecting local cost of living and market rates. This range aligns closely with national averages for entry to mid-level hospitality roles, adjusted slightly by seasonal demand and employer prestige like Highgate’s properties.
Highgate emphasizes digital proficiency along with traditional guest services, requiring Front Desk Agents to adeptly use advanced property management systems. Additionally, the role demands a proactive mindset to anticipate guest needs, leveraging Highgate’s innovative hospitality strategies to enhance experiences.
Highgate integrates data-driven revenue management tools that empower Front Desk Agents to optimize room occupancy and promotions actively. Unlike some competitors, Highgate fosters a culture of continuous learning and cross-departmental collaboration, enhancing job scope and guest service quality.
Key skills include strong communication, multitasking under pressure, and technical competence with front desk software. Familiarity with local attractions and hospitality terminology also enhances guest interactions, aligning with Highgate’s standards for courteous, efficient service delivery.
Absolutely. Starting as a Front Desk Agent provides critical exposure to hotel operations and guest relations. In Harrisburg’s hospitality market, especially within firms like Highgate, demonstrating leadership, problem-solving, and cross-training abilities can open doors to assistant manager or front office manager positions.