Patient Advocate Specialist

Overview

Company overview: At Essen Health Care, we care for that!

As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.

Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

Position Title: Patient Advocate SpecialistPosition Summary: This role is based in Bronx, New York 

We’re seeking a motivated and compassionate individual for a hybrid role that blends business development with patient engagement to support the expansion of our interventional psychiatry services in partnership with mental health practices. These cutting-edge treatments offer life-changing support to patients with serious mental illness.

As the Business Development Lead, you’ll play a critical role in growing our clinical partnerships and patient base. You'll build referral relationships with healthcare providers, communicate the value of our services to prospective patients, and support them through their treatment journey with empathy, clarity, and professionalism.

The ideal candidate is a strong communicator, goal-oriented, and thrives in a performance-driven environment. A background in sales or business development, coupled with a genuine passion for patient care and advocacy, is essential for success in this role.

Responsibilities

Practice Growth Responsibilities

• Develop and execute growth plans for target clinics.
• Identify and engage patient referral sources, including psychiatrists, primary care providers, therapists, payors, and hospitals in the community
• Build and maintain strong relationships with referral partners to ensure consistent patient flow.
• Organize marketing efforts such as webinars, lunch-and-learns, and community events
• Monitor referral volume, marketing ROI, and patient acquisition trends.

Sales Responsibilities

• Sell patients on the value of interventional psychiatry treatments
• Serve as an account manager for each patient, managing treatment eligibility, process, scheduling benefits, risks, and alternatives throughout their entire treatment journey

Qualifications

Qualifications:Strong background in salesBachelor’s degree (preferable) Strong communication, organizational, and multitasking abilities.Compassionate demeanor with a commitment to patient-centered care.Fluent in English and Spanish Key Competencies:Persistence in identifying growth opportunities and working toward sales performance targets.Empathetic communication and interpersonal skills.Team collaboration across clinical and administrative functions.Ability to work within highly regulated environment where compliance is key.Job Type: Full-time 

Equal Opportunity Employer

Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population. Essen Health Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.