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Patient Financial Advocate
Company : Carepoint Health System
Location : Jersey City, NJ, 07306
Job Type : Full Time
Date Posted : 11 January 2026
About Us
CarePoint Health is one of New Jersey’s leading health care systems comprised of three long-standing and highly-regarded hospitals – Christ Hospital in Jersey City, Hoboken University Medical Center and Bayonne Medical Center. CarePoint united three area hospitals to provide 360-degree-coordinated care by integrating the medical facilities and physician networks associated with these institutions. With over 4,500 employees, CarePoint is the largest private employer in Hudson County, New Jersey and each year provides care to over 300,000 individuals.
CarePoint prides itself on its patient-focused approach to care delivery, with an emphasis on preventative medicine, health education, and disease management. Leveraging its vast network of physicians and healthcare experts, CarePoint is quickly becoming recognized as a leader in the broader healthcare landscape as it pioneers creative solutions to address urgent population health needs.
What You'll Be Doing
The Patient Financial Advocate is responsible to screen patients for eligibility assistance programs either bedside or in the ER.
- Assists in the completion of financial assistance applications and obtaining signatures of patients or designee either at bedside, applicable intake office, via the call center or through the mail.
- Asks appropriate screening questions to determine which financial assistance patients are qualified for and clearly identifies documentation needed to support applications.
- Analyzes documentation such as bank statements, tax forms, attestations, etc. to ensure compliance with State regulations.
- Use online insurance eligibility systems to ensure eligibility for assistance.
- Answers telephone calls promptly and courteously using the approved greeting/scripting.
- Voice mail messages are checked and addressed within one hour.
- Accurately interpret patient requests, screen for all appropriate insurance plans, if appropriate, start application over the phone and clearly identify what documentation is needed/next steps.
- All issues are resolved promptly and respond to all questions/comments with empathy.
- Accurately enters data into the State of NJ PE/New Jersey Family Care systems and ensures that all PE/NJFC confirmations are mailed to patients on a timely basis. Accurately enter data into the HMH Financial Assistance workflow system, add appropriate notes to the account and assign an accurate status for timely follow up..
- All Charity Care applications are to be approved or denied within 45 days of submission.
- Open mail, scan documents and enters notes into systems in a timely manner.
- All applications and supporting documentation are scanned into HMH document imaging system in audit ready order.
- Completes daily, weekly and/or monthly reports as required.
- Works in collaboration with our customers, including patients and all applicable HMH departments who have patients that require financial assistance.
- Provides on-site support to various departments screening patients and ensuring successful reimbursement to those departments.
- Attends Get Covered NJ Certified Applications Counselor events as required.
- Other duties and/or projects as assigned.
What We're Looking For
Full Time, Day Shift
Monday - Friday
9:00am - 5:00pm
- Required:
- High School Diploma or Equivalent.
- Must be proficient with workflow/work queue systems, Patient Management system, document Imaging, PDF creators, Microsoft Office, and website applications.
- Ability to communicate effectively.
- Attention to detail.
- Must be willing and able to travel to other CPH sites when needed.
- Preferred:
- Bi-lingual (Spanish)
- Knowledge of medical terminology and insurance verification.
- One or more years of experience with NJ Charity Care regulations, NJFC program and/or other related financial assistance/counseling programs.
What We Offer
• Competitive pay: When determining the compensation, several factors may be considered including, years of relevant experience, credentials, union contracts, education, and internal equity.• Medical, dental, and vision insurance• 401k with Company match• Generous paid time off• Paid Holidays• Tuition Reimbursement• Advancement and career development opportunities
CarePoint Health is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.
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Frequently asked questions
In Jersey City, the demand for Patient Financial Advocates is growing steadily due to expanding healthcare services. Local hospitals like those in Carepoint Health System actively seek candidates familiar with NJ charity care programs, making it moderately competitive but rewarding for those with specialized financial assistance knowledge.
While not mandatory, certifications like Get Covered NJ counselor training and familiarity with NJ family care systems are highly valued. These credentials enhance your ability to navigate state financial assistance programs effectively, which is crucial in New Jersey's healthcare environment.
At Carepoint Health System, Patient Financial Advocates engage deeply with bedside eligibility screenings and collaborate across three integrated hospitals. This role demands multitasking between patient interaction, insurance verification, and data entry, providing a comprehensive experience unique to Carepoint’s coordinated care model.
Key qualifications include a solid grasp of healthcare financial assistance programs, proficiency in workflow and document imaging systems, and excellent communication skills. Bilingual abilities, especially Spanish, and prior experience with NJ charity care regulations can significantly boost your candidacy.
A day often involves screening patients for financial assistance eligibility, managing application documentation, interacting via phone or bedside, and updating multiple healthcare financial systems. Attention to detail and empathy are essential as you navigate complex insurance and charity care processes.
Carepoint provides competitive pay reflecting experience, comprehensive medical, dental, and vision coverage, a 401k plan with company match, paid time off, holidays, and tuition reimbursement. These perks emphasize support for career growth and work-life balance in a leading NJ healthcare employer.
Carepoint’s patient-centered mission means advocates play a vital role in ensuring patients receive appropriate financial support. This environment fosters teamwork across departments and promotes continuous learning about evolving NJ healthcare financial assistance programs.
Typical salaries for Patient Financial Advocates in Jersey City range from $45,000 to $55,000 annually, influenced by experience, certifications, and bilingual skills. This aligns with regional healthcare financial roles and reflects the complex responsibilities involved in eligibility screening and patient support.
Patient advocacy focuses on assisting patients with financial assistance applications and eligibility, often requiring empathetic communication and detailed documentation analysis. Conversely, patient billing specialists primarily handle invoicing and payment processing, emphasizing accuracy in billing rather than direct patient financial counseling.
Yes, flexibility to travel among Carepoint’s Jersey City, Hoboken, and Bayonne facilities is often required. This mobility ensures advocates can provide on-site support where needed, enhancing patient financial service coverage across the health system's integrated network.