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Financial Counselor
Company : Prime Healthcare Services
Location : Reno, NV, 89503
Job Type : Full Time
Date Posted : 14 January 2026
Overview
Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary’s Health Network, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.
As a long-standing community partner with a 116-year history, Saint Mary’s Health Network offers Northern Nevada inpatient, outpatient, ancillary, and wellness services. Nationally recognized and accredited by the Joint Commission, as well as named one of the Top 100 Hospitals by Fortune/Merative and America’s Best 250 hospitals by Healthgrades, Saint Mary’s Regional Medical Center is a 352-bed acute care hospital offering a robust line of inpatient, outpatient and ancillary services including a top-rated Center for Cancer, surgical and orthopedic services, and an award-winning Cardiology program and more. The health system, a member of Prime Healthcare, also operates a fully-integrated Medical Group, multiple urgent care clinics, freestanding imaging, lab, and primary care clinics. For more information, visit www.SaintMarysReno.com.
Responsibilities
Financial Counselor determines patient liability based on benefits and advises patient of their liability. Prior to scheduled elective procedures notifies patient of financial responsibility. Make arrangements for payment from patient or guarantor by time of discharge. Assists patient with financial arrangements, and refers qualified patients to government assist programs. The incumbent also serves as financial counseling liaison for the department. Maintains effective communication skills, including verbal, written and telephone. Proficient in mathematical skills. Ability to communicate with school age, adolescent, young adult, middle adult and older adults.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. Knowledge of standard insurance companies and verification requirements.2. Well versed in authorization processes for all payers 3. Ability to multi-task, prioritize needs to meet required timelines4. Analytical and problem-solving skills5. Customer Services experience required6. High School Graduate or GED Equivalent preferred.
Employment Status
Full TimeShift
DaysEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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Frequently asked questions
Financial Counselors at Prime Healthcare Services work closely with patients to assess their insurance benefits and financial responsibilities. They create customized payment arrangements to ensure affordability and timely settlements, supporting patients through the financial aspects of their care within Reno's healthcare landscape.
Gaining hands-on experience as a Financial Counselor in Reno opens pathways toward specialized roles in healthcare finance or management. Familiarity with local insurance systems and patient demographics enhances your profile, offering upward mobility within healthcare institutions or financial advisory sectors.
Employers in Reno usually seek candidates with strong knowledge of insurance verification, excellent communication skills, and customer service experience. While a high school diploma or GED is preferred, proficiency in multi-tasking and understanding healthcare payment processes are critical for success.
While no mandatory certifications exist, credentials like Certified Patient Account Representative (CPAR) or insurance billing training can enhance employability in Northern Nevada. Such certifications demonstrate expertise in patient financial counseling, aligning with the standards of esteemed facilities like Saint Mary’s Health Network.
Reno's growing healthcare sector sustains steady demand for Financial Counselors, though competition is moderate given the city's size. Compared to Las Vegas, Reno may offer fewer positions but often benefits from a community-focused work environment and less saturated applicant pools.
Working at Prime Healthcare Services, Financial Counselors engage with a comprehensive network including inpatient and outpatient services, requiring adept coordination across diverse departments. They also liaise with government assistance programs, reflecting the company’s commitment to compassionate, community-centered financial care.
Prime Healthcare Services invests in ongoing education and cross-department collaboration, offering Financial Counselors opportunities to enhance analytical and authorization skills. This fosters a growth-oriented atmosphere, empowering staff to stay current with insurance standards and patient financial solutions.
Financial Counselors in Reno typically earn between $45,000 and $58,000 annually, reflecting the city's cost of living and healthcare demand. This range is slightly below national averages due to regional economic factors but competitive within Nevada's healthcare job market.
Daily challenges include navigating complex insurance policies, meeting tight timelines for elective procedure notifications, and addressing diverse patient financial situations. Adaptability and strong problem-solving skills are essential to effectively manage these evolving demands in Reno's healthcare environment.
Counselors at Prime Healthcare Services guide eligible patients through application processes for government assistance, ensuring they access benefits to offset healthcare costs. This liaison role helps bridge gaps between patients and available financial resources, easing the burden on Reno's community members.