Risevoic
Patient Navigator
Company : Essen Health Care
Location : Bronx, NY
Job Type : Full Time
Date Posted : 12 January 2026
Overview
Essen Health Care is an integrated healthcare delivery organization that provides high quality, compassionate, and accessible medical care to many of the most under-served residents of New York State. Guided by a population health model of care delivery, Essen’s patient-centric approach is focused on meeting patient needs in all care settings.
Founded in 1999, Essen clinicians provide care in all five boroughs of New York City. With 150 primary and specialty care physicians and almost 100 advanced clinicians.
Job Summary
The Patient Navigator will provide care coordination services to members with chronic health conditions. Patient Navigator will act as an intermediary between providers and members - serving in numerous roles such as educator, evaluator, service coordinator, community resource researcher and more.
Responsibilities
- Conduct outreach activities specially to the loss to care patients
- Conduct community outreach visits to patients
- Provide expedited visit to patients for urgent situations such as hospitalization
- Assist in busy Medical Office
- Call, schedule and confirm patient appointments
- Enrolling patients to Essen Health Care’s program
- Assist in achieving fewer emergency room visits and hospitalizations, better coordination of services, and social service navigation
- Conduct new patient’s assessment screenings consistent with the Scope of Service
- Inform patients of Essen services and give them health education materials
- Keep patients informed of progress of scheduled appointments
- Meet with patients in their homes, community sites, Dr. office, and Health Home office
- Work in the Field
Qualifications
High School Diploma or Associate Degree in Health Care
2-years’ experience in the healthcare, community health, social work, supportive housing, or other
social service interventions
Excellent customer service, organizational, interpersonal and communication skills
Ability to multi-task and work under multiple priorities and deadlines in a fast-paced environment
Proficiency with Word and Excel
$19-$20 an hour
Equal Opportunity Employer
Essen Health Care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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Frequently asked questions
In the Bronx, Patient Navigators play a crucial role by bridging gaps between patients with chronic illnesses and healthcare providers. They coordinate care, educate patients on managing conditions, and facilitate access to community resources, helping reduce hospital visits and improve overall health outcomes in underserved urban populations.
Navigators in NYC benefit from strong cultural sensitivity, bilingual communication skills, and knowledge of social services. Being adept at managing multiple priorities and utilizing electronic tools like scheduling software enhances effectiveness when supporting a varied patient population across busy medical settings.
Candidates with a high school diploma or associate degree coupled with at least two years in healthcare or social services stand out. Proficiency in customer service, organization, and basic computer skills, especially with Microsoft Word and Excel, also help meet Essen’s expectations for this Bronx-based role.
Essen Health Care encourages Navigators to engage directly with patients through community outreach and home visits, focusing on urgent care situations and loss-to-care cases. This hands-on, patient-centric approach reflects the organization’s commitment to accessible, culturally aware healthcare for its diverse Bronx clientele.
Essen’s Patient Navigators in the Bronx often address challenges unique to this borough’s underserved populations, such as higher rates of chronic illness and social determinants impacting health. The role demands adaptability to community-specific barriers, making coordination and outreach more intensive compared to some other NYC areas.
Bronx openings for Patient Navigators are moderately competitive due to the borough’s significant healthcare needs and growing demand for care coordination. Job seekers with local experience and community health knowledge typically have an advantage amid this demand-supply balance.
The hourly wage for a Patient Navigator in the Bronx at Essen Health Care is approximately $19 to $20, reflecting local market rates for entry to mid-level healthcare coordination roles. This pay aligns with similar positions focused on chronic disease management and social service navigation in NYC.
Essen Health Care’s dedication to serving ethnically diverse populations means Navigators must be culturally competent and sensitive. This environment fosters inclusivity, requiring staff to adapt communication and educational materials to meet various cultural needs, enhancing patient engagement and trust.