Risevoic
Care Navigator
Company : Post Acute Partners
Location : Buffalo, NY, 14204
Job Type : Full Time
Date Posted : 5 January 2026
Salary
Starting at $18.00 / hourOverview
Elderwood IPA is seeking a Care Navigator to join our incredible growing team of professionals!
Why should you join Elderwood IPA?
Monday-Friday Schedule w/ no weekends or overnights
Medical, Dental & Vision upon 1st of month following 60 days of hire
Up to 140 hours (19 days) of PTO time PLUS six (6) holidays within the 1st year
401(k) retirement plan with vested employer match up to 4%
Substantial Referral program
Reporting to the Manager of Clinical Operations, the Care navigator assists the clinical staff with case management responsibilities. These include speaking with clients or providers, Electronic Medical Record (EMR) documentation, ordering and managing client supply requests, and performing audits.
Responsibilities
- Assisting with outreach to medical providers for needed documentation or setting up appointments.
- Answering incoming calls and assisting with member questions and identifying when the call needs to be routed to a care manager.
- Completing call audits
- Coordinating and managing all incontinence supply requests
- Uploading Documents into EMR as needed and assist with mailings.
- Assists in monitoring member satisfaction through phone calls to verify service, answering questions and providing information. Documents member service issues, identifies trends and recommends potential solutions.
- Participates in interdisciplinary team meetings and provides input on customer service-related activities. Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes.
- Understands the organization's quality management program and the care coordinator’s role within that program, with compliance of all policies and procedures.
- Maintains privacy, as per policies and procedures within a secure environment of documentation and communication.
- Contemporaneously and accurately documents phone conversations in designated PHI system.
- Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
- May perform other duties or projects, as needed, to meet the needs of the business.
From
Up to
Qualifications
- Minimum of associate degree or equivalent work experience
- Demonstrated knowledge of Medicaid product information
- Basic understanding of health diagnoses and verbiage
- Demonstrated proficiency with Microsoft Office
- Experience within the insurance field preferred
- Experience with geriatric or Medicaid populations preferred
- Bilingual English/Spanish speaking preferred
EOE Statement
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Bronx, NY
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Frequently asked questions
Buffalo's healthcare sector shows steady demand for Care Navigators, especially with aging populations and Medicaid expansions. Local hospitals and agencies are actively recruiting, making it a promising but moderately competitive market for candidates skilled in patient care coordination and Medicaid knowledge.
While formal certifications aren't always mandatory, credentials related to healthcare coordination, Medicaid knowledge, or bilingual abilities (English/Spanish) greatly enhance employability in Buffalo. Local employers often prioritize candidates with demonstrated familiarity with regional healthcare systems and community resources.
Success as a Care Navigator hinges on strong communication skills, proficiency with electronic medical records, and the ability to manage complex cases involving multiple providers. Empathy and adaptability to policy changes also play critical roles in effectively advocating for patient needs.
Care Navigators can advance toward roles in clinical management, patient advocacy leadership, or specialized healthcare coordination areas like geriatric or pediatric care. Gaining additional certifications and experience with Medicaid populations often opens doors to supervisory or interdisciplinary care team positions.
Unlike some navigators focused solely on appointment scheduling, Care Navigators actively engage in outreach to providers, audit calls, manage supply coordination, and document patient interactions within EMR systems, blending administrative duties with direct patient support.
Post Acute Partners provides a structured Monday-Friday schedule with no weekend or overnight shifts, competitive hourly wages starting at $18, comprehensive medical benefits after 60 days, generous PTO including holidays, and a 401(k) plan with employer matching, fostering work-life balance.
The role involves active participation in interdisciplinary team meetings, where Care Navigators contribute insights on patient satisfaction and service improvements, ensuring coordinated communication among clinical staff and supporting overall quality management goals.
This starting rate aligns well with regional standards for entry-level Care Navigators, especially considering the added benefits like PTO, holidays, and 401(k) matching. Candidates with Medicaid experience or bilingual skills may negotiate higher compensation.
Handling incontinence supply requests demands meticulous tracking and timely coordination with providers and patients. Navigators must balance accuracy in documentation with prompt communication to avoid service delays and ensure patient comfort.
Given Buffalo's diverse population, English/Spanish bilingualism is highly advantageous for Care Navigators. It enhances communication with patients and providers, improving care quality and often giving candidates a competitive edge in hiring.