Risevoic
Social Care Navigator II
Company : Essen Health Care
Location : Bronx, NY, 10451
Job Type : Full Time
Date Posted : 14 January 2026
Overview
At Essen Health Care, we care for that!
As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women’s health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.
Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!
Job Summary
The Social Care Navigator II (SCN) helps individuals and families access necessary social and healthcare services by connecting them with appropriate resources and support systems. They assess needs, provide referrals, and offer ongoing support to ensure individuals receive the care they require to thrive. Ideal candidates possess strong communication and interpersonal skills, a passion for helping others, and experience in social services or related fields.
In addition, The Social Care Navigator II Manage a caseload of assigned clients and conduct outreach, provide enhanced services, and Provide pantry/grocery boxes to eligible members.
Responsibilities
SCN Screening & Navigation
· Responsible for outreaching and engaging with Medicaid members telephonically and in person to assess health-related social needs.
· Conduct HRSN screening, and comprehensive navigation for referrals to social care services.
· Use technology platforms to document client eligibility, outreach activities and case notes, outcomes of referrals, and other tasks as required.
· Collaborate and communicate with team members, partner-based navigators/CHWs, and community partners to manage members with complex needs.
· Connect individuals with appropriate community resources, including healthcare providers, social service agencies, and other relevant organizations.
· Facilitate referrals to services, tracking progress, and ensuring that needs are addressed effectively.
· Maintaining accurate records of interactions, referrals, and outcomes, often using data platforms and adhering to established protocols
· Work closely with other professionals, community partners, and clients to ensure seamless service delivery and effective communication.
· Other tasks assigned by the senior Director of NYREACH.
Food Insecurity & Pantry Services:
· Manage a caseload of assigned clients and conduct outreach, provide enhanced services, and Provide pantry/grocery boxes to eligible members.
· Managed referrals for services received through the Findhelp portal and provide appropriate services internally or refer member to appropriate program.
· Partner with community organizations, including food pantries, to coordinate services, donations and establish referral pathways.
Qualifications
Required Qualifications:
· Bachelor Degree in Social services, Psychology, public health or related field.
· Strong communication and organizational skills.
· Effective verbal and written communication is essential for interacting with clients, providers, and other stakeholders.
· Cultural sensitivity and the ability to adapt to different needs and work with a diverse population.
· Bilingual Preferred (any language Bengali or Spanish a plus)
Work Environment:
· Onsite, full-time position (Monday–Friday).
· Flexible setting that includes in-office, community events, Community organizations and partners, health care facilities etc.
· Direct work with clients in person, over the phone and through other communication methods.
Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
Buffalo, NY
Top trending job titles hiring now
Popular Searches for Social Care Navigator II
Frequently asked questions
Managing multiple clients while conducting outreach involves prioritizing urgent needs and leveraging partnerships with local organizations. In the Bronx, Social Care Navigator IIs must skillfully coordinate referrals and pantry services, ensuring each individual’s social and healthcare needs are met efficiently within a diverse urban setting.
Progression often includes specialization in clinical navigation, care management, or leadership roles such as program management. Building bilingual skills and gaining experience with integrated healthcare systems, particularly in high-demand areas like Bronx, NY, can significantly enhance growth opportunities.
A bachelor’s degree in social services or related fields combined with strong communication skills is essential. Candidates fluent in Bengali or Spanish are preferred due to the Bronx's diverse population. Experience with Medicaid member engagement and care navigation technology also strengthens candidacy.
Essen Health Care’s integrated population health model means Social Care Navigator IIs collaborate closely across specialties and community partners. This fosters a holistic approach to client care, blending in-person and telehealth services, which enriches the navigator’s role beyond traditional social service boundaries.
Essen’s emphasis on multidisciplinary integration and a large network of over 35 offices creates a dynamic environment. The role uniquely involves direct client engagement across multiple settings, including home visits, and a strong focus on food insecurity solutions tailored to Bronx residents.
The Bronx’s vibrant yet underserved communities present both challenges like high demand and complex social needs, and advantages such as rich community resources and diverse cultural engagement. Navigators must adapt communication styles and leverage local partnerships effectively.
Social Care Navigator II positions in the Bronx generally offer salaries between $50,000 and $65,000 annually. This range reflects local cost of living and demand, often modestly lower than Manhattan but competitive within NYC’s outer boroughs for social care roles.
Essen Health Care fosters collaboration among navigators, community health workers, and partner organizations, ensuring comprehensive resource access. The use of technology platforms for documentation and referral tracking also enhances case management efficiency and outcome monitoring.
Absolutely, bilingual abilities, especially in Bengali or Spanish, greatly enhance a navigator’s effectiveness. Given the Bronx’s ethnically diverse population, linguistic skills improve client rapport, increase service accessibility, and align with Essen’s commitment to culturally sensitive care.
Essen leverages telehealth and home-based services, expanding navigators’ reach beyond traditional settings. Their integrated clinical divisions and population health focus encourage navigators to adopt data-driven approaches and community partnership strategies, setting a modern standard in social care navigation.