Risevoic
Patient Service Representative
Company : Dental Care Alliance
Location : Glen Rock, NJ, 07452
Job Type : Full Time
Date Posted : 5 January 2026
Overview
Ridgewood Oral Surgery is looking for a Patient Service Representative in Glen Rock, New Jersey, to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.
Position Overview:
This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient’s treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.
What we offer:
- Flexible scheduling options
- Hourly pay: $20.00 - $25.00
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology
How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.
Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!
Responsibilities
- Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
- Respond to patient questions and or concerns
- Answering Telephones
- Scheduling Appointments
- Maintaining Appointment Book
- Confirming Appointments
- Follow up on no shows/cancellation of Appointments
- Register Patients on sign in sheet
- Post charges and payments to patient accounts
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Qualifications
- will consider a recent High School Grad
- Knowledge of insurance plans (HMO/PPO), is a plus
- Experience answering telephone
- Must have exceptional customer service skills
Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.
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Frequently asked questions
Glen Rock's healthcare sector sees moderate demand for Patient Service Representatives, influenced by local clinics like Dental Care Alliance. Candidates with strong customer service and basic insurance knowledge tend to stand out, but competition remains balanced due to steady patient volumes and community healthcare needs.
While no mandatory certifications exist, familiarity with NJ-specific insurance programs and HIPAA compliance training can improve a Patient Service Representative’s appeal. Employers in Glen Rock often value candidates who understand regional healthcare regulations and patient privacy standards.
Top skills include exceptional communication, appointment coordination, insurance verification, and empathetic patient interaction. Mastery in managing patient inquiries and payment posting also supports smooth office operations, crucial for roles like those at Dental Care Alliance.
Entry-level Patient Service Representatives can advance into roles like Office Manager, Patient Coordinator, or Insurance Specialist. Gaining expertise in clinical software and insurance nuances opens pathways toward administrative leadership within healthcare facilities.
This role involves juggling phone inquiries, scheduling, and financial transactions alongside greeting and assisting patients. Effective multitasking ensures patient satisfaction while maintaining accurate records and appointment flow in busy dental offices.
Dental Care Alliance provides flexible scheduling, competitive hourly pay between $20-$25, and comprehensive health, vision, and dental coverage. Their team-oriented culture and access to modern dental tech promote both professional growth and a supportive work environment.
At Dental Care Alliance, there's a strong emphasis on personalized patient comfort and advanced treatments. This creates a collaborative atmosphere where representatives support clinical teams closely, blending customer service with patient care in a cutting-edge dental environment.
Patient Service Representatives in Glen Rock typically earn between $20 and $25 per hour, aligning with Dental Care Alliance's offer. This reflects local market rates for healthcare customer service roles, balancing entry-level accessibility with competitive compensation.
Yes, part-time positions exist to accommodate flexible schedules, especially in outpatient dental practices like those around Glen Rock. These roles often appeal to students or those seeking work-life balance while gaining healthcare experience.