Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Texarkana, TX, 75501
Job Type : Part Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Experts in Texarkana often juggle multiple communication channels like phone, chat, and social media to provide seamless support. This multi-channel approach helps build strong customer relations, ensuring prompt resolution while maintaining professionalism across platforms.
While not always mandatory, certifications like Certified Customer Service Professional (CCSP) or specialized training in conflict resolution can boost credibility locally. Employers in Texarkana value candidates who demonstrate commitment to enhancing their customer interaction skills.
Strong negotiation ability, problem-solving under pressure, and proficiency with Microsoft Office are crucial. Exceptional communication paired with a team-focused mindset aligns well with Texarkana’s collaborative work culture, elevating candidates above the rest.
At Ferrellgas, specialists engage with customers through calls, chats, and emails, addressing inquiries, scheduling deliveries, and resolving complaints. The role demands adaptability, ensuring each interaction fosters positive customer experiences and supports company growth.
Ferrellgas emphasizes teamwork and personal growth, offering benefits like paid training and stock ownership. This culture encourages specialists to bring innovative solutions, with their efforts recognized both by customers and leadership.
Texarkana presents a moderately competitive market with steady openings, offering opportunities without the intense competition seen in metros like Dallas. Candidates with strong interpersonal skills and local knowledge have an edge in securing roles.
While both focus on customer satisfaction, a Customer Service Specialist often handles direct issue resolution and transactional tasks, whereas a Customer Relations Specialist might engage more strategically with long-term relationship building and customer retention.
Entry to mid-level Customer Service Specialists in Texarkana typically earn between $30,000 and $40,000 annually, depending on experience and company size. Ferrellgas’s part-time roles may adjust pay accordingly but often include additional benefits to enhance compensation.
Ferrellgas fosters professional growth through training and internal mobility. Customer Service Specialists demonstrating strong performance and leadership potential often find pathways toward managerial or specialized roles within the organization.
Ferrellgas customizes its service strategies to address the unique needs of propane and Blue Rhino clients, ensuring that Customer Service Specialists adapt communication and problem-solving techniques accordingly, enhancing satisfaction across product lines.