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Customer Service Specialist
Company : Ferrellgas
Location : Negaunee, MI, 49866
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
A Customer Service Specialist typically excels in negotiation, multi-channel communication, and handling complex account updates. Unlike general support roles, they often manage both inbound and outbound contacts, requiring strong problem-solving abilities and proficiency in tools like Microsoft Office to maintain accurate records and foster customer loyalty.
In utility sectors, Customer Service Specialists not only address standard inquiries but also coordinate delivery schedules, manage emergency protocols, and perform soft collections. This blend of operational and relational tasks demands adaptability and a calm approach to de-escalate sensitive situations while ensuring service continuity.
Indeed, progressing from a Customer Service Specialist often involves mastering conflict resolution, team collaboration, and data management skills. Demonstrating leadership in customer retention strategies and process improvements can pave the way for roles such as Customer Service Manager or Business Service Specialist, expanding influence within the organization.
Negaunee's smaller labor market means fewer openings but also reduced competition, especially in specialized roles like customer service within energy sectors. Local employers often value candidates familiar with community needs and capable of handling region-specific customer relations, making location-based experience a valuable asset.
Given Negaunee's size and infrastructure, many employees rely on personal vehicles for commuting. Public transport options are limited, so flexibility in scheduling and proximity to the workplace are important considerations for candidates aiming to optimize their daily travel time.
Ferrellgas stands out by providing a comprehensive benefits package including employee stock ownership, tuition reimbursement, and propane discounts. These perks, combined with a team-oriented culture, foster employee growth and satisfaction beyond standard industry offerings.
Ferrellgas emphasizes a collaborative environment where contributions are highly valued, integrating role-specific tasks like emergency script execution and account setup with broader company benefits. This holistic approach supports career development while ensuring exceptional customer experiences.
Customer Service Specialists in Negaunee typically earn between $35,000 and $43,000 annually, depending on experience and specific company benefits. Factors such as proficiency in negotiation and data entry, plus familiarity with industry tools, can influence compensation within this range.
Strong skills in Microsoft Office, especially Excel, Word, and Access, are crucial for managing customer accounts and reporting. This competency ensures data accuracy and efficient communication, which are key for maintaining excellent service standards in a customer-centric environment.
When scheduling deliveries, specialists might encounter customers requesting changes or delays. Skilled negotiation involves balancing customer needs with operational constraints, ensuring timely service while maintaining satisfaction, which helps prevent future service conflicts and fosters long-term relationships.