Risevoic
Customer Service Specialist
Company : Ferrellgas
Location : Three Bridges, NJ, 08887
Job Type : Full Time
Date Posted : 30 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Mastering negotiation, proficient typing, and excellent verbal communication are essential for a Customer Service Specialist. These skills help handle customer inquiries effectively, maintain accurate records, and de-escalate challenging situations, ensuring smooth service delivery and positive customer experiences.
Starting as a Customer Service Specialist can lead to roles in customer experience management, sales, or operations. Developing expertise in problem-solving and customer relations creates opportunities to advance within industries like retail, utilities, or service sectors, especially when combined with strong organizational skills.
Challenges include addressing dissatisfied customers, managing account discrepancies, and efficiently scheduling deliveries. De-escalation skills and the ability to ask probing questions are crucial to resolve conflicts and maintain customer satisfaction while adhering to company policies.
Three Bridges shows steady demand for customer service roles, particularly in energy and retail sectors like Ferrellgas. Hiring trends favor candidates with strong communication skills and local work authorization, reflecting the area's moderate competition and need for reliable, community-focused specialists.
While formal certifications aren't mandatory, proficiency in Microsoft Office and experience with CRM tools are highly valued. Additionally, familiarity with customer complaint resolution and negotiation techniques enhances employability in New Jersey’s competitive customer service landscape.
Ferrellgas emphasizes team collaboration and personal growth, offering extensive benefits like tuition reimbursement and employee stock ownership. Their specialists engage with both inbound and outbound customer communications, blending service and sales support uniquely within the energy sector.
Ferrellgas equips specialists with clear complaint resolution policies and emergency response scripts, enabling them to de-escalate conflicts confidently. Regular training and a supportive team environment foster the skills necessary to handle difficult interactions effectively while maintaining professional composure.
Salary for a Customer Service Specialist in Three Bridges typically ranges from $38,000 to $48,000 annually, influenced by experience and company benefits. Positions at firms like Ferrellgas often include additional perks such as 401(k) matching and health benefits, enhancing total compensation.
While a Customer Service Specialist primarily handles direct customer interactions and problem resolution, a Customer Experience Specialist focuses on analyzing feedback to improve overall service strategies. The former is more operational, the latter strategic, each requiring distinct communication and analytical skills.
Utilizing next call avoidance strategies, such as thorough issue resolution and clear communication during interactions, helps minimize repeat questions. Proactively updating account information and educating customers on services also contribute to smoother experiences and fewer follow-up calls.