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Medical Front Office - Patient Service Specialist
Company : Select Medical
Location : Los Gatos, CA, 95032
Job Type : Full Time / Part Time
Date Posted : 6 January 2026
Overview
Medical Front Office - Patient Service Specialist
Los Gatos, California
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.
Job Description
When patients enter our center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports.
Schedule:
- Center Location: 360 Dardanelli Ln Ste 1F, Los Gatos CA 95032
- Type of Employment: Part Time
- Hours: Weekdays (Hours TBD)
- Compensation $20.00 - $22.00/hour based on experience
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
- 1 Year of Front Desk Experience
Preferred Qualifications:
- Insurance Verification Experience
- 1 Year of Medical Office Experience
Physical Requirements:
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement
Equal Opportunity Employer/including Disabled/Veterans
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Frequently asked questions
In Los Gatos, a Medical Front Office - Patient Service Specialist often requires strong communication abilities and familiarity with insurance verification processes, reflecting the region's healthcare regulations and patient demographics. Local clinics value adaptability and proficiency with multiple scheduling and billing systems tailored to California's medical environment.
Daily responsibilities include welcoming patients, managing appointment schedules both in-person and over the phone, verifying insurance details, collecting co-pays, and coordinating with attorneys or insurance companies. This multifaceted role ensures smooth front desk operations while enhancing patient experience through attentive service.
Yes, beginning as a Patient Service Specialist can lead to roles in medical office management, billing coordination, or healthcare administration. Developing expertise in insurance processes and patient advocacy positions one well for career growth within medical front office administration or specialized clinical support.
Select Medical provides access to over 1900 centers nationwide, enabling internal mobility and diverse experience. Their inclusive culture supports veterans and disabled individuals, and part-time schedules offer flexibility, distinguishing them within the local healthcare job market.
At Select Medical, front office specialists act as vital patient advocates, balancing empathetic communication with administrative precision. Their integration with business development and operational teams ensures comprehensive service, enhancing both patient satisfaction and clinic workflow.
Compensation typically ranges from $20.00 to $22.00 per hour, reflecting experience and expertise. This pay scale aligns with Los Gatos' living costs and industry standards for part-time medical front desk roles, providing competitive remuneration for patient service specialists.
Los Gatos has a moderate demand for medical front office professionals due to numerous physical therapy and outpatient centers. Candidates with insurance verification experience and strong interpersonal skills tend to have an advantage amid local competition.
Traffic in Los Gatos can peak during weekday mornings and evenings, so planning shifts outside rush hours may ease commute stress. The location is accessible by major roads, but prospective employees often consider proximity to reduce travel time and maintain work-life balance.
Emphasize experience in patient registration, insurance verification, and multi-line phone management. A high school diploma or GED is standard, while any prior medical office exposure and proficiency in scheduling software amplify candidacy within this market.