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Customer Service Lead
Company : Gpm Investments
Location : Fort Collins, CO, 80528
Job Type : Full Time / Part Time
Date Posted : 26 December 2025
Overview
Drive Success as an Assistant Manager at Our High-Energy Convenience Store!
From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift?
We’re searching for Assistant Managers who are dependable, driven, and not afraid to roll up their sleeves. Open availability is a must, and you should expect to work weekends, holidays, and primarily second or third shifts. If you thrive in a fast-paced environment and want to grow your career in retail leadership, this is your opportunity.
Responsibilities
What You’ll Do:
- Support the Store Manager in all aspects of day-to-day operations.
Run the register and assist customers with speed, accuracy, and a great attitude.
Coach and motivate team members to consistently upsell products and promotions.
Help hire, train, and lead a high-performing team focused on customer service and store success.
- Step in as acting manager when the Store Manager is off.
- Handle inventory, ordering, and merchandising to keep the store fully stocked.
- Maintain a clean, welcoming store—including restrooms, trash areas, and fuel pumps.
- Create and manage team schedules to ensure full coverage.
- Perform daily cash handling, deposits, and oversee store financials.
- Provide feedback and leadership that motivates your team to excel.
- Other duties as assigned
Why Join Us:
- Weekly Pay: Your hard work pays off every week.
- Monthly Bonus Potential: Great performance = extra earnings.
- 401(k) : Invest in your future on Day 1 of Employment
- Paid Time Off: Take the time you need to recharge.
- Insurance Coverage: Health, dental, vision, and more for your peace of mind.
- Career Growth: Develop into a Store Manager or beyond—your future is wide open.
- Pay Rate:16.81 HR
Qualifications
Open Availability: You must be available to work weekends, holidays, and likely second or third shifts.
Reliable Transportation: You must have a valid driver’s license, access to a personal vehicle, and proof of insurance to complete bank deposits.
Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps.
Minimum Age Requirement:
18+ years old in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO
21+ years old in all other states
Communication Skills: Proficient in English with basic math skills.
Pass Pre-Employment Screenings: Drug test and background check required.
Willing to Learn: Especially in Tennessee, where Topshelf Manager Training is required.
Benefits: For information on benefits offered, please click on the hyperlink below.https://gpminvestments.com/careers/
Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
GPM Investments, LLC maintains a drug-free workplace
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Frequently asked questions
In this position, the Customer Service Lead shapes team dynamics by motivating staff to upsell and maintain high service standards during typically lower-staffed evening hours. Their leadership ensures smooth operations and customer satisfaction even during off-peak shifts, reflecting Gpm Investments’ commitment to consistent store success.
Gpm Investments supports growth by offering clear pathways from Customer Service Lead to store manager roles. Employees demonstrating leadership, operational skills, and dedication can leverage monthly bonuses and training programs to ascend within the retail management hierarchy locally in Fort Collins.
Candidates should expect open availability including weekends, holidays, and predominantly second or third shifts. This flexibility matches Fort Collins’ retail rhythms and ensures full operational coverage, crucial for managing customer flow and team coordination effectively.
Fort Collins sees steady demand for retail leadership roles like Customer Service Leads, with moderate competition arising from local graduates and experienced retail professionals. Employers value candidates with flexible schedules and demonstrated reliability, making those traits key differentiators.
Balancing rapid customer transactions with staff coaching on upselling and merchandise management can be demanding. The Lead must also handle inventory oversight, cash deposits, and maintain cleanliness, requiring multitasking skills and resilience in a fast-paced retail setting.
Exceptional communication, conflict resolution, and the ability to inspire a team under varied shift patterns stand out. Proficiency in cash handling and scheduling, combined with a positive attitude towards coaching, enhances customer experience and operational efficiency.
The role offers a competitive hourly wage of $16.81, with added incentives via monthly bonuses. This compensation aligns with local retail standards, reflecting both the responsibilities of managing store operations and the expectation of availability during less conventional hours.
Applicants must hold a valid driver’s license and possess proof of insurance to complete bank deposits. While no formal certifications are mandated, passing a drug test and background check is essential, ensuring compliance with company policies and state regulations.
Gpm Investments emphasizes a blend of leadership and hands-on operational involvement, including direct customer interaction and store maintenance. The role’s open availability requirement and shift variety cater to candidates seeking dynamic, growth-oriented retail management experience.
The company provides paid time off and a structured benefits package including health and retirement plans, helping employees recharge despite the demands of weekend and holiday shifts. This support fosters a sustainable work-life balance within the fast-paced retail environment.