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Customer Service Team Lead
Company : Raley's
Location : Tonopah, NV, 89049
Job Type : Full Time / Part Time
Date Posted : 11 January 2026
Overview
We are now hiring Great People Who Care!
A successful Customer Service Team Leader engages their team to deliver The Raley’s Way, our customer promises and business results. They are able to create a memorable experience whether a customer is entering or leaving the store. The Customer Service Team Leader sets high standards for performance yet has fun, celebrates successes, develops and empowers a diverse front-end team. Communicates the department vision and engages the team members through collaboration and innovative ideas. The Team Leader uses their industry knowledge and expertise to achieve performance for the front end operation, sales performance, management of team members, policy and procedure compliance, safety, security, supervision, training, mentoring and any other duties as assigned.
Be part of our store team and help us make a positive impact in our customer’s lives. Working with us is like working with FAMILY. We promise our Team Members open and honest communication and opportunities for growth with our company. Our leaders lead with passion and purpose, and celebrate you with meaningful recognition. We promote a healthy life balance because we believe your personal well-being is essential.
We have a passion for food, and we share an inspiring vision, “To change the way the world eats, one plate at a time.”
Perks & Benefits
- Competitive compensation, paid weekly
- Retirement Benefits
- Medical, dental, and vision insurance for yourself and eligible dependents
- Tuition Reimbursement for qualified courses
- Scholarship opportunities for continued education
- Family leave and paid time off
- Store discount programs (10% off household groceries, free items)
- Discounts to amusement parks, gym memberships, mobile phone plans, etc.
- Employee Assistance Program (free financial, legal, and mental health services)
- Fun work environment where you have the opportunity to nourish your community
Compensation
The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual(s) will depend on their relevant education, training, or experience, among other bona fide factors.
Expected Minimum Pay Rate
USD $23.55/Hr.Expected Maximum Pay Rate
USD $23.55/Hr.Responsibilities
A Customer Service Team Leader is a responsible, friendly Team Leader who can safely work in a fast-paced environment and provide excellent customer service while supervising and leading a team. Shifts may vary between early morning to closing.
A Customer Service Team Leader’s responsibilities include:
- Delivering store sales and profit budgets (P&L); Controls shrink, expenses and labor
- Analyzes and measures department business trends; develops and implements plans to maximize operations/customer experience while meeting or exceeding goals/objectives. (e.g. cash handling, check-stand utilization, speed standards, opening/closing procedures)
- Plans, organizes, directs and controls all department activities and operations
- Discusses weekly/period store sales, labor projections, customer satisfaction, cashier speed and safety metrics with department team
- Proactively plans to ensure customer assistance and other service needs throughout
- Provides memorable customer service during daily customer interactions
- Develops future leaders
Qualifications
Desired qualifications include:
- Friendly and customer service oriented. Interest in food a plus
- Previous leadership experience desired
- Self-motivated, with a high attention to detail, quality and presentation
- Skills to communicate effectively with coworkers and customers
- Ability to work independently, effectively manage time and multitask in a fast-paced environment
- Ability to read, understand and follow through on verbal and written directions
- Ability to reliably meet required work schedule and adhere to company attendance policy
Employees may occasionally experience the following physical demands for an extended period:
Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Must be 18 years of age
For Internal Transfers/Promotion Candidates:
You must apply through the internal portal
No disciplinary action during the past 6 months
Your current leader must recommend that you apply for this position and provide an endorsement
North Las Vegas, NV
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Frequently asked questions
Tonopah's smaller market means fewer openings for Customer Service Team Lead roles, but local employers like Raley's value leaders who can foster close-knit teams. Candidates with proven multitasking and team motivation skills often stand out, as the community-driven environment favors personalized leadership approaches.
Employers around Tonopah prioritize team leads who excel at engagement and communication, especially in fast-paced retail settings. Demonstrating adaptability, conflict resolution, and a passion for community impact aligns well with local expectations for customer service leadership roles.
Success in customer service team roles hinges on strong interpersonal skills, efficient time management, and the ability to oversee daily operations. Developing expertise in cash handling, team mentoring, and problem-solving can dramatically elevate your profile for leadership positions.
From a team lead position, career progression often moves toward store management or regional supervision roles. Building skills in sales analysis, employee development, and operational planning can open doors to broader responsibilities within retail management.
Raley's emphasizes creating memorable customer experiences and fostering a fun, motivated team culture. Their team leads are expected to drive sales goals while nurturing professional growth and maintaining high safety standards in a supportive, family-like environment.
At Raley's, team leads are more than supervisors—they're community builders who embody the company's commitment to quality and care. The role includes mentoring staff, innovating customer engagement, and celebrating successes to maintain a positive workplace.
The position offers a competitive wage of $23.55 per hour, reflecting local market standards. This rate considers relevant experience and aligns with Tonopah's retail compensation trends, ensuring fair pay for the responsibilities involved.
Unlike team members focused on direct service, team leads manage operational goals like sales targets, labor budgeting, and staff coordination. Their role blends hands-on customer interaction with strategic oversight to enhance department performance.
Tonopah's community-oriented retail environment requires team leads to tailor customer experiences with personalized attention and local knowledge. Flexibility in scheduling and responsiveness to customer preferences are key to thriving here.
This role uniquely balances frontline leadership with operational accountability, including managing shrinkage, safety, and training. The emphasis on nurturing diverse teams and delivering the ‘Raley’s way’ sets it apart from generic service lead positions.