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Customer Service Lead
Company : Gpm Investments
Location : Chesapeake, VA, 23324
Job Type : Full Time / Part Time
Date Posted : 26 December 2025
Overview
Drive Success as an Assistant Manager at Our High-Energy Convenience Store!
From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift?
We’re searching for Assistant Managers who are dependable, driven, and not afraid to roll up their sleeves. Open availability is a must, and you should expect to work weekends, holidays, and primarily second or third shifts. If you thrive in a fast-paced environment and want to grow your career in retail leadership, this is your opportunity.
Responsibilities
What You’ll Do:
- Support the Store Manager in all aspects of day-to-day operations.
Run the register and assist customers with speed, accuracy, and a great attitude.
Coach and motivate team members to consistently upsell products and promotions.
Help hire, train, and lead a high-performing team focused on customer service and store success.
- Step in as acting manager when the Store Manager is off.
- Handle inventory, ordering, and merchandising to keep the store fully stocked.
- Maintain a clean, welcoming store—including restrooms, trash areas, and fuel pumps.
- Create and manage team schedules to ensure full coverage.
- Perform daily cash handling, deposits, and oversee store financials.
- Provide feedback and leadership that motivates your team to excel.
- Other duties as assigned
Why Join Us:
- Weekly Pay: Your hard work pays off every week.
- Monthly Bonus Potential: Great performance = extra earnings.
- 401(k) : Invest in your future on Day 1 of Employment
- Paid Time Off: Take the time you need to recharge.
- Insurance Coverage: Health, dental, vision, and more for your peace of mind.
- Career Growth: Develop into a Store Manager or beyond—your future is wide open.
- Pay Rate:$17.00
- Schedule: Must have open availability to work any shift!
- Age requirement: 21 with valid drivers license and proof of insurance
Qualifications
Open Availability: You must be available to work weekends, holidays, and likely second or third shifts.
Reliable Transportation: You must have a valid driver’s license, access to a personal vehicle, and proof of insurance to complete bank deposits.
Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps.
Minimum Age Requirement:
18+ years old in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO
21+ years old in all other states
Communication Skills: Proficient in English with basic math skills.
Pass Pre-Employment Screenings: Drug test and background check required.
Willing to Learn: Especially in Tennessee, where Topshelf Manager Training is required.
Benefits: For information on benefits offered, please click on the hyperlink below.https://gpminvestments.com/careers/
Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
GPM Investments, LLC maintains a drug-free workplace
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Frequently asked questions
In Chesapeake's retail environment, managing weekend and holiday shifts requires flexibility and strong leadership skills. A Customer Service Lead must coordinate schedules proactively to ensure full coverage, motivate the team during busy periods, and maintain smooth operations despite peak demands typical of holidays and weekends.
Success at Gpm Investments hinges on dependability, a motivational coaching style, and hands-on problem-solving. The Customer Service Lead should inspire upselling efforts, foster teamwork, and confidently step in as acting manager, ensuring store goals align with daily customer satisfaction.
Beyond general team supervision, a Customer Service Lead must excel in cash handling, inventory oversight, and operational decision-making. Their role blends direct customer interaction with strategic scheduling and financial accountability, setting it apart from broader retail team lead jobs.
Chesapeake’s retail leadership positions often range between $15 to $20 hourly depending on experience and company. Gpm Investments’ $17 rate is competitive locally, augmented by weekly pay and monthly bonuses, making it attractive for candidates seeking steady income with growth potential.
Chesapeake's retail sector shows steady openings for customer service leadership, driven by local convenience stores and retail chains. For job seekers, this means multiple opportunities exist, but standing out requires solid shift flexibility, strong communication, and proven leadership in busy environments.
While no unique Chesapeake certifications are mandated, Gpm Investments requires valid driver’s license and proof of insurance for deposit tasks. Candidates must also pass background checks and drug tests, aligning with local employment laws and company policies.
Gpm Investments offers clear pathways for advancement from Customer Service Lead to store manager roles. Through leadership training, performance bonuses, and a culture encouraging initiative, employees gain valuable retail management experience to propel their careers forward.
This role combines direct customer engagement with operational duties like inventory management and cash handling, unlike some service desk lead or customer support team lead jobs focused solely on frontline service. Gpm Investments emphasizes hands-on leadership across all store facets.
Yes, candidates should be comfortable managing daily cash operations, deposits, and maintaining inventory levels. These responsibilities ensure the store remains fully stocked and financially accountable, a key expectation for effective Customer Service Leads.
Applicants must have reliable personal transportation, a valid driver’s license, and proof of insurance to handle bank deposits. Open availability for second and third shifts, including weekends and holidays, is also crucial given the store’s operational hours.