Risevoic
Customer Service Lead
Company : Adoration Home Health & Hospice
Location : Carmel, IN
Job Type : Full Time / Part Time
Date Posted : 26 December 2025
Our Company
Rest Assured
Overview
Our operational team members focus on efficiently meeting the needs of our clients across various lines of business. If your passion is to ensure quality care to help our clients live their best life we encourage you to apply today!
Responsibilities
- Ensure health, safety, and personal needs are being met for up to 32 residential rehabilitation sites
- Responsible for all supervisory duties of Resident Advisor monitors. Schedule Resident Advisor monitor shifts, monitor work habits and make sure all Resident Advisor monitor tasks are completed in a timely fashion
- Conduct performance reviews of Resident Advisor monitors and report on employee behaviors. Quickly address and resolve customer complaints
- Examine documentation all consumers/client activities in accordance with The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services (Indiana) standards or standards of the state in which the site is locate for both accuracy and completeness
- Ensure training standards set forth by The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services (Indiana) and other states being served are met by all Resident Advisor monitors on each shift
- Responds quickly to emergencies, crises, or unexpected problems during the shift
- Review all reportable incidents, and potential problems, and provide corrective action within a timely manner as described by The Bureau of Developmental Disabilities Services and Bureau of Quality Improvement Services regulations (Indiana) and specific regulations of other states
- Other duties as assigned
Qualifications
- Connects the technical dots with a goal of building customer value
- Always reacts quickly and with a sense of urgency to requests, issues, e-mails or other events in a timely and flexible fashion
About our Line of Business
Rest Assured Telecare & Remote Support, an affiliate of BrightSpring Health Services, offers home monitoring services and solutions specifically designed to help seniors and individuals with intellectual or developmental disabilities to remain safely in their homes while gaining more independence. Rest Assured blends wireless monitoring and two-way video chat with caregivers who are specially trained on each individual’s unique care needs to provide quality, personalized care. Remote caregiving includes medications management, seizure and fall detection, daily living activities, and events requiring an emergency response. For more information, please visit www.restassured.com.Salary Range
USD $20.00 / Hour
Brownsburg, IN
Top trending job titles hiring now
Popular Searches for Customer Service Lead
Frequently asked questions
A Customer Service Lead in Carmel plays a pivotal role in coordinating teams to meet client needs efficiently. They ensure staff adhere to quality standards, manage schedules, and handle escalated issues swiftly, fostering a culture of responsiveness that aligns with the region’s customer-centric market demands.
Daily hurdles include supervising multiple residential sites, ensuring compliance with Indiana’s developmental disabilities regulations, and promptly addressing emergencies. Balancing staff management with client safety demands a proactive approach, making leadership adaptability essential in this healthcare-focused environment.
Strong leadership paired with quick decision-making skills is crucial. Candidates who demonstrate the ability to connect technical details to customer value, alongside experience managing diverse teams and navigating healthcare compliance standards, tend to excel in roles like this.
This role uniquely combines remote care monitoring technology with hands-on team supervision across rehabilitation facilities. The integration of personalized care via telecare services sets it apart, demanding expertise in both customer experience leadership and healthcare regulatory compliance.
The company emphasizes continuous training aligned with state standards and offers feedback through performance reviews. Customer Service Leads are encouraged to develop crisis management skills and enhance their supervisory capabilities within a supportive healthcare service framework.
Carmel's growing healthcare sector and emphasis on quality service create steady demand, but competition remains moderate. Candidates with healthcare supervisory experience and familiarity with Indiana’s regulatory bodies typically have an advantage in local hiring.
The position offers approximately $20.00 per hour, which aligns with local market rates for supervisory roles in healthcare services. This wage reflects both the responsibility of managing multiple residential sites and ensuring compliance with state care standards.
Given Carmel’s well-developed infrastructure, commutes are generally manageable. However, proximity to multiple residential rehabilitation sites may require flexible scheduling to accommodate shift rotations, influencing retention positively through work-life balance considerations.
Unlike typical team leads, this role involves strict adherence to healthcare regulations, overseeing remote monitoring staff for vulnerable populations, and responding to emergencies. It blends customer service leadership with specialized healthcare operational management.
Effective communication, swift problem resolution, and the ability to enforce compliance with evolving healthcare policies are essential. Leaders must inspire a team that handles sensitive client needs while maintaining high standards of personal and safety care.