Risevoic
Customer Service Representative
Company : Ferrellgas
Location : Brownsburg, IN, 46112
Job Type : Full Time
Date Posted : 23 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
Related Jobs
Fishers, IN
Top trending job titles hiring now
Popular Searches
Frequently asked questions
Brownsburg's local economy shows steady demand for customer service roles, especially with companies like Ferrellgas expanding their teams. This creates promising opportunities for candidates skilled in communication and problem-solving within the region's service sector.
While Brownsburg hosts several businesses seeking customer support talent, Ferrellgas’s emphasis on teamwork and employee growth makes its customer service positions uniquely attractive, slightly easing competition for applicants who align with their collaborative culture.
Mastering active listening, negotiation, and multitasking are vital. Given local employers' focus on building strong client relationships, proficiency in managing customer inquiries across phone, chat, and email channels is essential for success here.
Absolutely. Starting as a customer service rep equips you with critical interpersonal and organizational skills, forming a solid foundation to progress into supervisory or specialized customer relations roles within companies like Ferrellgas and beyond.
Ferrellgas integrates a team-centric environment where individual contributions are recognized, coupled with benefits like employee stock ownership and tuition reimbursement, enhancing both personal and professional growth uniquely compared to typical customer service roles.
Handling diverse communication channels while maintaining customer satisfaction can be complex, especially with emergency scenarios or account disputes. Ferrellgas supports reps by providing structured complaint resolution protocols and ongoing training to manage these effectively.
The average compensation for customer service representatives in Brownsburg typically ranges from $32,000 to $40,000 annually, with variations depending on experience and specific company benefits like those offered by Ferrellgas, enhancing overall package value.
Ferrellgas reps often engage in soft collections and negotiate delivery schedules, blurring lines between pure support and sales. This hybrid approach demands both customer care aptitude and persuasive communication to balance service with revenue goals.
Beyond competitive pay, Ferrellgas fosters a culture where teamwork translates into visible recognition and career development opportunities, making their customer service roles appealing for professionals seeking meaningful workplace engagement.