Risevoic
Customer Service Representative
Company : Ferrellgas
Location : Mishawaka, IN, 46545
Job Type : Full Time
Date Posted : 23 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- Medical, Dental & Vision
- Company provided STD, LTD, Life, & AD&D
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401(k) with company match
- Paid Time Off (PTO)
- Employee Stock Ownership Plan (ESOP)
- Wellness Program
- Parental Leave Benefit
- Tuition Reimbursement
- Employee Referral Program
- Propane Discounts
Responsibilities
• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Customer Service Representatives in Mishawaka often engage more closely with the local community, leading to a more personalized service experience. Unlike larger metro areas, the pace might be steadier, allowing reps to build stronger relationships and handle diverse inquiries reflective of Mishawaka's regional customer base.
While formal certifications aren't mandatory, proficiency in Microsoft Office and strong communication skills are highly valued in Mishawaka. Additionally, experience in negotiation and conflict resolution tailored to regional customer expectations can significantly enhance job prospects.
Top-performing Customer Service Representatives demonstrate exceptional listening, empathetic communication, and the ability to resolve conflicts efficiently. Mastery of data entry and multitasking, coupled with proactive problem-solving, distinguishes them in managing both inbound and outbound client interactions.
This role opens pathways to specialized customer relations, supervisory positions, or sales support roles. Gaining expertise in negotiation and account management often leads to advancement opportunities within customer experience teams or operational management.
Daily responsibilities range from handling customer inquiries via phone, chat, or email to scheduling deliveries and managing account updates. Representatives also engage in soft collections, conflict de-escalation, and coordinating new account setups, balancing routine tasks with dynamic problem-solving.
Ferrellgas provides a supportive environment emphasizing teamwork and professional growth. Benefits like employee stock ownership, tuition reimbursement, and propane discounts create added value, enhancing both job satisfaction and financial wellbeing for Customer Service Representatives.
Ferrellgas fosters a culture where individual contributions are recognized, promoting collaboration and continuous learning. This atmosphere empowers Customer Service Representatives to develop their skills and engage meaningfully with both customers and colleagues.
Customer Service Representatives in Mishawaka usually earn between $32,000 and $42,000 annually, depending on experience and skills. This range aligns with regional market data and reflects the role's responsibilities in providing high-quality customer support.
The local demand is moderate, with steady openings due to Ferrellgas's presence and regional businesses needing quality customer support. Candidates with strong communication and tech skills often find favorable hiring opportunities amid manageable competition.
Mishawaka's compact layout offers reasonable commute times, but candidates should consider peak traffic periods. Ferrellgas's location is accessible via major routes, easing daily travel and supporting punctual attendance essential for customer service roles.