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Customer Service Lead
Company : Gpm Investments
Location : Bloomington, IN, 47408
Job Type : Full Time / Part Time
Date Posted : 26 December 2025
Overview
Drive Success as an Assistant Manager at Our High-Energy Convenience Store!
From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift?
We’re searching for Assistant Managers who are dependable, driven, and not afraid to roll up their sleeves. Open availability is a must, and you should expect to work weekends, holidays, and primarily second or third shifts. If you thrive in a fast-paced environment and want to grow your career in retail leadership, this is your opportunity.
Responsibilities
What You’ll Do:
- Support the Store Manager in all aspects of day-to-day operations.
Run the register and assist customers with speed, accuracy, and a great attitude.
Coach and motivate team members to consistently upsell products and promotions.
Help hire, train, and lead a high-performing team focused on customer service and store success.
- Step in as acting manager when the Store Manager is off.
- Handle inventory, ordering, and merchandising to keep the store fully stocked.
- Maintain a clean, welcoming store—including restrooms, trash areas, and fuel pumps.
- Create and manage team schedules to ensure full coverage.
- Perform daily cash handling, deposits, and oversee store financials.
- Provide feedback and leadership that motivates your team to excel.
- Other duties as assigned
Why Join Us:
- Weekly Pay: Your hard work pays off every week.
- Monthly Bonus Potential: Great performance = extra earnings.
- 401(k) : Invest in your future on Day 1 of Employment
- Paid Time Off: Take the time you need to recharge.
- Insurance Coverage: Health, dental, vision, and more for your peace of mind.
- Career Growth: Develop into a Store Manager or beyond—your future is wide open.
- Pay Rate: $13/hr
Qualifications
Open Availability: You must be available to work weekends, holidays, and likely second or third shifts.
Reliable Transportation: You must have a valid driver’s license, access to a personal vehicle, and proof of insurance to complete bank deposits.
Physical Readiness: Comfortable with tasks such as cleaning restrooms, taking out trash, and maintaining outside areas like pumps.
Minimum Age Requirement:
18+ years old in AR, CT, FL, LA, MI, MA, MS, MO, NC, SC, TX, TN, AZ, and CO
21+ years old in all other states
Communication Skills: Proficient in English with basic math skills.
Pass Pre-Employment Screenings: Drug test and background check required.
Willing to Learn: Especially in Tennessee, where Topshelf Manager Training is required.
Benefits: For information on benefits offered, please click on the hyperlink below.https://gpminvestments.com/careers/
Equal Opportunity EmployerGPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation or any other basis prohibited by applicable law. Unlawful discrimination will not be a factor in any employment decision.
This Organization Participates in E-Verify
https://gpminvestments.com/wp-content/uploads/2023/09/federal-e-verify-participation-poster-es.pdf.pdf
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
GPM Investments, LLC maintains a drug-free workplace
Brownsburg, IN
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Frequently asked questions
At Gpm Investments, the Customer Service Lead not only manages daily store operations but also plays a key leadership role during second and third shifts, including weekends and holidays. This hands-on role emphasizes team coaching, upselling, and maintaining store standards in a fast-paced retail environment unique to Bloomington's market.
Working later shifts in Bloomington means adapting to reduced foot traffic but heightened operational responsibilities like inventory management and security. The Customer Service Lead must ensure smooth store function during off-peak hours, balancing team motivation with maintaining high customer service standards despite smaller, varied teams.
Daily tasks include supporting the store manager, handling cash operations, coaching staff to boost sales, overseeing inventory, and ensuring store cleanliness. Leadership extends to scheduling and stepping in as acting manager, requiring multitasking and strong communication to drive team performance in fast-moving retail settings.
Employers typically expect reliable availability including weekends and holidays, strong communication skills, basic math proficiency, and physical readiness for store upkeep. A valid driver's license and personal transportation are often necessary, especially for tasks like bank deposits and inventory logistics.
Gpm Investments offers a clear path from Customer Service Lead to store manager roles, backed by hands-on leadership experience and structured training like Topshelf Manager certification. The company emphasizes internal promotions, making it a fertile environment for those aiming to advance within retail management.
Employees enjoy weekly pay, monthly bonus opportunities, comprehensive insurance plans including dental and vision, and a 401(k) starting day one. Paid time off and career development support further enhance job satisfaction, creating a balanced work-life environment in the Bloomington retail sector.
The $13 hourly wage aligns with entry-level retail leadership roles in Bloomington, especially when combined with bonuses and benefits. Considering local living costs and the opportunity for advancement, this compensation offers a solid baseline for candidates entering retail management.
This role requires open availability with a focus on second and third shifts, including weekends and holidays, which is less common in other retail leads. Additionally, the hands-on management style, involvement in financial duties, and emphasis on upselling set it apart from typical customer service leadership jobs.
Bloomington's retail sector increasingly values flexibility and reliability due to fluctuating consumer patterns. Candidates with open availability for varied shifts, willingness to handle physical tasks, and leadership potential are in higher demand, reflecting the competitive but opportunity-rich local job market.
The company strictly adheres to equal opportunity employment laws, prohibits discrimination, participates in E-Verify, and maintains a drug-free workplace. This commitment fosters a fair hiring process and inclusive work environment for all candidates in Bloomington.