Risevoic
Customer Service
Company : Roche Bros.
Location : Salem, MA, 01971
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
Wrap and price product, service customers, and maintain meat display cases. General product and value added to meat entrée preparation. Grind hamburger, receive meat deliveries, and sanitation duties while maintaining great customer service.
Minimum Qualifications
- Must be at least 18 years of age to use equipment/tools
- Demonstrate capability to interact with customers.
- Neatness in appearance, with a pleasant, outgoing, self-motivated personality.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Provide continuous attention to customer needs at the service counter.
- Commit to the “Golden Rule” and work with other associates to build a strong meat team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Be knowledgeable of all meat products and offer suggestions.
- Stock and rotate all products in display cases and storage area. Keep all meat merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Properly tray, wrap, weigh, and accurately price merchandise.
- Keep work area swept clean, orderly and free from safety hazards; report any hazards immediately to management.
- Keep back room, cooler, freezer, fans, drains, and display cases organized and clean. Along with monitoring the correct temperature and reporting refrigeration failure immediately to management.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Exercise safe food handling practices, lifting, moving, and proper safety practices on all equipment and tools. (must be at least 18 years old to use equipment and tools).
Secondary Job Functions:
- Perform price changes, along with making and putting up signs.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting, balancing, fingering, and crawling.
0% (N) Never
Climbing up to 12 feet, stooping, kneeling, crouching, feeling, talking, and smelling.
1-33% (O) Occasionally
Carrying and lifting up to 80 lbs, pushing and pulling up to 400 lbs, handling, and bending.
34-66% (F) Frequently
Standing and walking on a title or concrete floor, reaching at waist or overhead, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous cleaning solutions.
0% (N) Never
Contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, and sprays.
1-33% (O) Occasionally
Loud noise, twisting of back and neck, slippery and cluttered floor surface.
34-66% (F) Frequently
Hazardous equipment (mechanical moving parts) and contact with sharp objects.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Hamburg grinder, automatic wrapping machine, needle machine, cube machine, band saw, slicer, knives, needle machine, pressure washer, pallet jack, power jack, pricing gun, scale, and trash compactor.
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and possibly outside within cold temperatures that may be wet.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.
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Frequently asked questions
At Roche Bros., Customer Service involves not only attending to customers but also hands-on tasks like wrapping, pricing, and maintaining meat displays. This blend of product knowledge and direct service ensures customers receive expert assistance alongside quality meat preparation, unique to this Salem location.
Success hinges on clear communication, product familiarity—especially with meat cuts and handling—and maintaining cleanliness and safety. Being self-motivated and able to multitask between customer care and physical duties like lifting or operating equipment is key in this dynamic retail environment.
Salem’s retail scene demands adaptability to fluctuating customer flows and maintaining high sanitation standards amid colder, sometimes wet conditions. Understanding local shopping habits and being physically prepared for frequent lifting tasks are crucial for thriving here.
With Roche Bros. and similar stores emphasizing fresh meat expertise, Salem sees steady demand for Customer Service associates skilled in both customer engagement and meat handling. This niche skill set continues to attract employers seeking versatile team members.
Roche Bros. promotes a respectful, team-oriented culture emphasizing morale and detailed meat product knowledge. Their commitment to safety and sanitation, coupled with a structured onboarding process, sets a higher standard for customer service in the local market.
Beyond greeting customers, associates are tasked with rotating meats based on freshness, reporting hazards or theft, and ensuring equipment cleanliness. This holistic approach supports store safety and product quality, making staff integral to operational success.
The hourly wage ranges from $15.40 to $20.10, shaped by experience, qualifications, and internal equity. This pay scale reflects Salem’s local market standards and the specialized skills needed for the meat department’s demanding physical and customer-focused tasks.
Expect frequent standing, walking on hard floors, lifting up to 80 lbs, and operating machinery like grinders or slicers. Tasks require stamina and adherence to safety protocols, especially given the repetitive movements and cold working environments.
While no formal certifications are mandated, proficiency in English for clear communication and adherence to food safety practices are essential. Being at least 18 is required for equipment use, ensuring safety and compliance with local regulations.
Staff follow strict cleaning procedures, including the 'cleaner’s creed,' regular sanitation of display cases and equipment, and immediate hazard reporting. These measures uphold product integrity and a safe workspace, crucial in a food retail environment.