Risevoic
Customer Service Agent
Company : Mci
Location : Boston, MA
Job Type : Full Time
Date Posted : 24 December 2025
Careers | Remote Customer Service Agent (Work at Home) in Saskatchewan | Careers at Saskatchewan | Provincewide RemoteSkip to Main Content
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We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location.
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
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Remote Customer Service Agent (Work at Home)- ID
- 2022-30148
- Department
- z_Advertised on Talentify
- Location : Location
- CA-SK-
- Employment Type
- Full-Time
- Schedule
- Flexible Day, Evening & Weekend Shifts | M-F, S, S
- Career Level
- Entry-Level
- Wage Description
- $13.00/hr. Base | Bonus & Benefits
- Bonus
- Yes
- Education
- High School Diploma/GED
- Min. Years Experience
- 0
Remote Work-at-Home
JOB TYPEFull-Time
PAY TYPESHourly + Bonus
SALARY$13.00 / hour
BENEFITS & PERKSREMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises
APPLICATION DETAILSNo Resume Required, Phone Interview
POSITION OVERVIEWRemote Customer Service Agent, Work at Home, Bring Your Own Device
Looking to work for a fast growing company? In these challenging times, we are offering work at home positions with flexible schedules.
The compensation is competitive. Benefits include paid vacation, variable bonus, and contest incentives.
Your own working PC device and internet broadband at home are required. All it takes to get started is for you to complete an easy online application and an informal interview with a talent acquisition specialist.
POSITION RESPONSIBILITIESWHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO?
This position supports customer service and sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Our entry-level Contact Center Representatives are responsible for the following tasks:
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunity and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Appropriately escalate customer dissatisfaction with managerial team
- Ensure first call resolution through problems solving and effective call handling
MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
WONDER IF YOU ARE A GOOD FIT?
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources .
DIVERSITY AND EQUALITYAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits , social and recreational programs, and discipline . In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)REGARDING COVID-19REGARDING MASKS
To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training.In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.
For more information on MCI’s response to COVID-19 please visitwww.mci.world/covid-19
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DISCLAIMERThe purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
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Quincy, MA
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Popular Searches for Customer Service Agent
Frequently asked questions
Boston customers often expect clear, respectful, and patient communication, especially in service roles. Having strong verbal skills and cultural awareness can significantly enhance your effectiveness and satisfaction when working as a Customer Service Agent in this region.
Remote Customer Service Agent roles are growing in Boston due to increasing tech adoption and flexible work trends. Many companies, including Mci, offer work-from-home options, providing opportunities for those seeking flexible schedules without daily commuting.
Key skills include active listening, problem-solving, and basic computer proficiency. Entry-level agents should also demonstrate patience and adaptability to handle diverse customer needs effectively while maintaining a positive attitude.
Yes, starting as a Customer Service Agent can open pathways toward supervisory or specialist roles. Gaining experience in client interaction and sales skills often positions agents for promotions within customer experience management or operational support.
Remote Customer Service Agents handle inquiries via phone or chat, resolve issues, upsell products, and document interactions. Staying organized and managing time efficiently are essential since agents often juggle multiple customer contacts per shift.
Mci emphasizes employee incentives like bonuses, prizes, and flexible schedules. Their support includes paid training and medical benefits early in employment, fostering a supportive environment tailored for remote customer service professionals.
Mci offers structured training, regular performance reviews, and motivational contests. They provide essential tools like company laptops and encourage a team-oriented culture despite physical distance, helping agents stay connected and effective.
The base pay starts at $13.00 per hour, with additional bonuses based on performance and incentives. These bonuses can significantly enhance total compensation, making the role financially attractive for motivated agents.
While no formal certification is mandatory, proficiency in Microsoft Office, typing speed, and knowledge of customer relationship management software are highly valued. Soft skills like conflict resolution also greatly improve employability in Boston.
Boston’s service industry often values flexibility, expecting agents to cover various shifts, including evenings and weekends. Flexible scheduling options provided by employers help accommodate diverse lifestyles and maintain work-life balance.