Customer Service Representative

Overview

To process and stock quality merchandise on shelves and displays in a careful, clean, neat, and expedient manner.  Ensuring that a variety of product is fresh and appealingly displayed for our customers while maintaining great customer service.

Minimum Qualifications

• Must be 18 years of age.
• Ability to work at multiple store locations as needed.
• Basic computer skills.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Commit to the “Golden Rule” and work with other associates to build a strong produce team.
• Greet, assist and thank customers in a prompt, courteous and friendly manner.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Be knowledgeable and able to differentiate between all of the various types of produce merchandise including taste, preparation method or use, and price differences between varieties of similar classes of products (i.e., types of apples, potatoes, etc.).
• Offer product suggestions.
• Stock product and displays ensuring proper grading, rotating, crisping, trimming, wrapping, watering, and company sanitation practices are followed in in accordance with company policy and product code dates. Make use of the oldest products first (first in, first out).
• Fill and build displays; make sure product is priced accurately.
• Assist in checking and verifying produce department receiving when required.
• Receive, unload, and put away daily loads from delivery and store product in designated area to protect product quality.
• Observe all store rules and company policies, along with shift operating hours at all times as schedules or assigned by produce manager.
• Adhere to all local, state, and federal health and civil code regulations.
• Maintain a neat, well-groomed personal appearance at all times and observe company dress code.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Process merchandise according to production guidelines and handle damaged and spoiled products according to company policy and assist in controlling the level of damaged goods.
• Keep back room, cooler, freezer, fans, drains, and display cases organized and clean. Along with monitoring the correct temperature and reporting refrigeration failure immediately to management.
• Keep work area swept clean, orderly and free from safety hazards; report any hazards immediately to management.
• Exercise safe practices when lifting or moving product, along with cleaning department equipment and tools. 

Secondary Job Functions:

• Occasional calls to the front end to help bag at busy times.
• Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Other duties as assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling.

0% (N) Never

Sitting, balancing, stooping, kneeling, climbing up to 8 feet, and crouching.

1-33% (O) Occasionally

Carrying and lifting up to 50 lbs, pushing and pulling up to 250 lbs, bending, and reaching at waist or overhead.

34-66% (F) Frequently

Standing and walking on a title or concrete floor, handling, fingering, feeling, talking, seeing, smelling, and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, slippery or crowded floor surface, hazardous equipment (mechanical moving parts), contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck and contact with sharp objects.

34-66% (F) Frequently

Machines, tools, and equipment utilized:

Wrapper, scale, pineapple core machine, pallet jack, pressure washer, crate opener, pricing gun; must be 18 year of age to use the following: knives, case cutter, power jack, trash compactor

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside and within cold temperatures.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.