Risevoic
Customer Service Representative
Company : Roche Bros.
Location : Mansfield, MA, 02048
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
Wrap and price product, service customers, and maintain meat display cases. General product and value added to meat entrée preparation. Grind hamburger, receive meat deliveries, and sanitation duties while maintaining great customer service.
Minimum Qualifications
- Must be at least 18 years of age to use equipment/tools
- Demonstrate capability to interact with customers.
- Neatness in appearance, with a pleasant, outgoing, self-motivated personality.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Provide continuous attention to customer needs at the service counter.
- Commit to the “Golden Rule” and work with other associates to build a strong meat team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Be knowledgeable of all meat products and offer suggestions.
- Stock and rotate all products in display cases and storage area. Keep all meat merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Properly tray, wrap, weigh, and accurately price merchandise.
- Keep work area swept clean, orderly and free from safety hazards; report any hazards immediately to management.
- Keep back room, cooler, freezer, fans, drains, and display cases organized and clean. Along with monitoring the correct temperature and reporting refrigeration failure immediately to management.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Exercise safe food handling practices, lifting, moving, and proper safety practices on all equipment and tools. (must be at least 18 years old to use equipment and tools).
Secondary Job Functions:
- Perform price changes, along with making and putting up signs.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting, balancing, fingering, and crawling.
0% (N) Never
Climbing up to 12 feet, stooping, kneeling, crouching, feeling, talking, and smelling.
1-33% (O) Occasionally
Carrying and lifting up to 80 lbs, pushing and pulling up to 400 lbs, handling, and bending.
34-66% (F) Frequently
Standing and walking on a title or concrete floor, reaching at waist or overhead, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous cleaning solutions.
0% (N) Never
Contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, and sprays.
1-33% (O) Occasionally
Loud noise, twisting of back and neck, slippery and cluttered floor surface.
34-66% (F) Frequently
Hazardous equipment (mechanical moving parts) and contact with sharp objects.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Hamburg grinder, automatic wrapping machine, needle machine, cube machine, band saw, slicer, knives, needle machine, pressure washer, pallet jack, power jack, pricing gun, scale, and trash compactor.
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and possibly outside within cold temperatures that may be wet.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.
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Frequently asked questions
This role involves frequent lifting up to 80 lbs, standing for long periods, and handling equipment like grinders and slicers. Expect continuous movement and tasks requiring attention to safety and sanitation, reflecting the hands-on nature of working with meat products in a grocery setting.
While customer interaction at the service counter is key, a balanced mix of responsibilities exists including stocking, rotating products, and maintaining display cases. Back-room tasks like refrigeration monitoring and sanitation also play a significant role daily.
Strong communication, customer engagement, and teamwork skills are critical. Additionally, knowledge of meat products, attention to detail in pricing and wrapping, and adherence to safety and sanitation standards ensure success in this role.
Yes, dealing with cold and sometimes wet working conditions requires resilience. Managing safety risks like sharp tools and heavy equipment, while maintaining excellent customer service under a busy store schedule, can be demanding but rewarding.
Mansfield’s retail sector shows steady demand for customer service roles, with moderate competition. Candidates with experience in food handling or strong customer interaction abilities tend to stand out in this local job market.
New hires at Roche Bros. complete an onboarding program including e-learning modules and checklists within their first 30 days. This ensures employees are well-prepared for customer service excellence and safety compliance.
Hourly wages range between $15.40 and $20.10, reflecting Massachusetts' pay transparency standards. Actual pay depends on experience, skills, and internal factors, positioning this role as a competitive entry-level retail opportunity.
The company emphasizes a respectful, supportive team culture known as RSTO. This approach fosters strong associate morale and encourages cooperative efforts among meat department staff to deliver outstanding customer experiences.
Unlike general retail CSRs, this position requires specialized handling of meat products—grinding, wrapping, monitoring refrigeration, and applying first-in-first-out rotation—alongside customer service duties unique to fresh food departments.
While no specific certifications are mandatory, familiarity with safe food handling and sanitation standards is highly valued. Candidates with local food safety training may have an advantage in Roche Bros.’ competitive hiring landscape.