Risevoic
Customer Service Representative
Company : Roche Bros.
Location : Franklin, MA, 02038
Job Type : Full Time / Part Time
Date Posted : 23 December 2025
Overview
Wrap and price product, service customers, and maintain meat display cases. General product and value added to meat entrée preparation. Grind hamburger, receive meat deliveries, and sanitation duties while maintaining great customer service.
Minimum Qualifications
- Must be at least 18 years of age to use equipment/tools
- Demonstrate capability to interact with customers.
- Neatness in appearance, with a pleasant, outgoing, self-motivated personality.
- Must be able to read, write, speak, and understand English, with the ability to follow instructions.
- Ability to work a schedule based on the business needs of the store location.
- Authorized to work within the U.S.
Responsibilities
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
- Provide continuous attention to customer needs at the service counter.
- Commit to the “Golden Rule” and work with other associates to build a strong meat team.
- Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
- Be knowledgeable of all meat products and offer suggestions.
- Stock and rotate all products in display cases and storage area. Keep all meat merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
- Properly tray, wrap, weigh, and accurately price merchandise.
- Keep work area swept clean, orderly and free from safety hazards; report any hazards immediately to management.
- Keep back room, cooler, freezer, fans, drains, and display cases organized and clean. Along with monitoring the correct temperature and reporting refrigeration failure immediately to management.
- Practice the “Cleaner’s Creed” and proper sanitation procedures.
- Exercise safe food handling practices, lifting, moving, and proper safety practices on all equipment and tools. (must be at least 18 years old to use equipment and tools).
Secondary Job Functions:
- Perform price changes, along with making and putting up signs.
- Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
- Successful completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
- Other duties as assigned by management.
Physical Demands: (per work day)
The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Sitting, balancing, fingering, and crawling.
0% (N) Never
Climbing up to 12 feet, stooping, kneeling, crouching, feeling, talking, and smelling.
1-33% (O) Occasionally
Carrying and lifting up to 80 lbs, pushing and pulling up to 400 lbs, handling, and bending.
34-66% (F) Frequently
Standing and walking on a title or concrete floor, reaching at waist or overhead, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Hazardous cleaning solutions.
0% (N) Never
Contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, and sprays.
1-33% (O) Occasionally
Loud noise, twisting of back and neck, slippery and cluttered floor surface.
34-66% (F) Frequently
Hazardous equipment (mechanical moving parts) and contact with sharp objects.
67-100% (C) Continuously
Machines, tools, and equipment utilized:
Hamburg grinder, automatic wrapping machine, needle machine, cube machine, band saw, slicer, knives, needle machine, pressure washer, pallet jack, power jack, pricing gun, scale, and trash compactor.
Repetitive Action:
Continuous movement of entire body.
Working Conditions: Working environment is inside and possibly outside within cold temperatures that may be wet.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.40 - $20.10 per hour.
Related Jobs
Boston, MA
Top trending job titles hiring now
Popular Searches
Frequently asked questions
While formal certifications aren't mandatory for this role in Franklin, MA, having food safety or retail service certifications can enhance your profile. Local employers like Roche Bros. value knowledge of sanitation and safe food handling, which can be gained through community courses or on-the-job training.
Franklin's retail sector, including grocery chains like Roche Bros., maintains steady demand for customer service roles. Competition can be moderate, with candidates often needing flexibility and strong interpersonal skills to stand out in this locale’s vibrant service industry.
Tasks include attending to customer needs at the meat counter, wrapping and pricing products, stocking displays, and maintaining cleanliness. This role demands multitasking between customer interactions and ensuring safety and sanitation standards are consistently met.
Key skills include effective communication, attention to detail in product handling, teamwork, and familiarity with safe food practices. Being self-motivated and approachable helps in delivering exceptional service and collaborating well within a retail team environment.
Advancement can involve moving into supervisory roles, specializing in product knowledge, or transitioning to broader store operations. Building strong customer relations and demonstrating leadership in team settings often pave the way for career growth within retail companies like Roche Bros.
Roche Bros. emphasizes team-oriented culture and continuous learning, including onboarding e-learnings and checklists to ensure employees meet quality standards. They focus on respectful collaboration, which fosters a supportive environment for skill development.
The pay range for this position is estimated between $15.40 and $20.10 per hour, reflecting variations based on experience, qualifications, and internal equity, aligned with Massachusetts pay transparency requirements.
Roche Bros. integrates a ‘golden rule’ approach, fostering a respectful and supportive team atmosphere. Their focus on meat product expertise and sanitation, combined with strong community ties, creates a distinctive workplace culture compared to other local grocers.
You'll be expected to use tools like meat grinders, slicers, and wrapping machines safely. Being at least 18 years old is required for equipment operation, and adhering to strict safety protocols is essential to prevent accidents in this hands-on environment.
Yes, the role involves standing for long periods, lifting heavy items up to 80 lbs, and working in cold storage areas. Being physically prepared and maintaining safety awareness is crucial to handling the daily demands effectively.