Risevoic
PATIENT SERVICE REP II
Company : Covenant Health
Location : Oak Ridge, TN, 37830
Job Type : Full Time / Part Time
Date Posted : 14 January 2026
Overview
Patient Service Representative, Methodist Wound Care
PRN/OCC, Variable Hours & Shifts
Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.
Position Summary:
Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.
Recruiter: Brittany Smithson || apply@covhlth.com
Responsibilities
- Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
- May answer telephone calls and route accordingly.
- Receives and records changes in patient information.
- Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
- Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
- Responsible for scheduling appointments for return visits and end of day procedures and balancing.
- Compiles data for the billing personnel.
- Attends meetings as required and participates on committees as directed.
- Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.
Licensure Requirement:
None
Related Jobs
Knoxville, TN
Frequently asked questions
Oak Ridge, TN offers a moderately competitive landscape for Patient Service Rep II roles, with Covenant Health being a major employer. Candidates with medical office experience and knowledge of ICD coding tend to stand out, especially as healthcare services expand in the East Tennessee region.
While no formal licensure is required for Patient Service Rep II positions in Oak Ridge, certifications like Certified Patient Service Specialist can enhance candidacy, reflecting specialized skills valued by local employers including Covenant Health’s medical group.
A Patient Service Rep II typically demonstrates advanced appointment scheduling, encounter form processing, and familiarity with ICD-9/10 and CPT coding. These competencies surpass basic customer service duties, reflecting deeper clinical rep responsibilities required in busy outpatient settings.
Starting as a Patient Service Rep II opens pathways toward supervisory roles in patient services or transitioning into specialized administrative positions within healthcare, leveraging experience in insurance procedures and billing coordination gained on the job.
Unlike general patient service assistants, a Patient Service Rep II often handles complex billing entries, balances daily financial transactions, and ensures accuracy in procedure coding, integrating administrative duties with direct patient interaction in clinical environments.
Covenant Health’s extensive network across East Tennessee means the Patient Service Rep II role involves collaboration with diverse specialties and fluctuating shifts. The organization emphasizes quality assurance and team-based patient care, offering dynamic work settings unlike smaller clinics.
Covenant Health encourages ongoing education, quality improvement participation, and committee involvement for Patient Service Rep II staff, fostering skill enhancement and career growth within a structured healthcare group environment.
In Oak Ridge, TN, the average salary for a Patient Service Rep II generally falls between $33,000 and $41,000 annually, influenced by experience and healthcare facility scale. This reflects competitive compensation within the region’s patient service representative job market.
Patient Service Rep II roles demand proficiency in encounter form data processing, end-of-day work balancing, and detailed insurance plan knowledge—tasks that require more specialized training than typical patient services positions.
Balancing appointment scheduling with collecting accurate billing data can be complex due to insurance variations and fluctuating patient volumes. Patient Service Rep IIs must stay organized and communicate clearly with patients and providers to maintain smooth practice operations.