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Support Service Rep II - Patient Account Specialist
Company : First Physicians Group
Location : Sarasota, FL, 34236
Job Type : Full Time
Date Posted : 3 January 2026
Job Summary
Performs collection functions for First Physician Group. Reviews charges and verifies appropriate usage of modifiers, CPT-4, ICD-9 and ICD-10 code ensure appropriate reimbursement. Analyzes and corrects claims to ensure accurate and timely claims submission. Sets up account for Client Services and collects past due balances. Responsible for resubmission of claims for additional reimbursement and/or appealing said claims with timely follow up. Responsible for calculating and posting contractual allowances accurately and timely keeping the AR to a minimum. Responsible for incoming and outgoing mail. Researches and answers customer’s questions regarding billing disputes. Interacts with FPG Physicians, Office Managers, CBO staff, and other appropriate SMH staff to review coding and billing issues. Responsible for keeping abreast of and complying with all third party regulations. Responsible for ensuring all fee schedules are kept current and MMS updated. Handles all correspondence and all communications in a timely manner. Job knowledge is section specific. Ability to demonstrate Customer Service Recovery, be flexible and adapt to changes in growth within the CBO Department.
Required Qualifications
- Require an Associate’s Degree. A high school diploma, plus two (2) years of relevant Patient Financial Services or related experience, may be substituted for required degree.- Require the ability to manage special projects and task to completion.- Require the ability to be cross-trained in two (2) or more specialty areas.- Require general knowledge of ICD-9, ICD-10 and CPT coding.- Require the ability to analyze problems, develop solutions and consistently follows through to resolution.- Require the ability to meet and greet public and handle difficult situations diplomatically.- Require a clear and distinct speaking voice.- Require the ability to operate an adding machine quickly and accurately by touch.- Require the ability to use standard office equipment.- Require basic mathematical, organizational, and communication skills.- Require basic knowledge of Managed Care remittance and adjustment process.
Preferred Qualifications
- Prefer three (3) years of experience working with Medicare, Medicaid and commercial billing and collections.- Prefer three (3) years of experience in utilizing Windows based software applications.- Prefer the ability to type fifty (50) words per minute for CRT and PC input.- Prefer financial or banking experience.
Mandatory Education
Preferred Education
Required License and Certs
Preferred License and Certs
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Frequently asked questions
Sarasota's healthcare sector is growing, making patient account specialist positions moderately competitive. Local facilities value candidates with hands-on experience in Medicare and Medicaid billing, so staying updated on regional billing codes and compliance standards helps improve hiring chances in this market.
While national credentials like CPC or CPB are recognized, Sarasota employers often prefer familiarity with Florida Medicaid billing nuances. Pursuing regional workshops on state healthcare regulations or patient account management can provide a valuable edge in this area.
Mastery of CPT-4, ICD-9, and ICD-10 codes combined with strong claims analysis capabilities is essential. Additionally, adaptability to handle billing disputes and proficiency in multi-specialty account management distinguish top performers in this patient account specialist role.
This role often leads to advanced positions like Billing Supervisor or Revenue Cycle Analyst. Gaining expertise in managed care remittance and developing project management skills can open doors to leadership roles overseeing patient financial services.
The daily routine integrates meticulous billing review and prompt follow-ups on past due balances alongside direct patient communication to resolve disputes. Excelling requires both analytical precision and diplomacy to maintain smooth financial operations.
FPG emphasizes cross-training across multiple specialties and mandates strict adherence to up-to-date fee schedules. Representatives must navigate interdepartmental coordination, including collaboration with physicians and office managers, demanding versatile communication and problem-solving skills.
FPG fosters skill diversification through cross-training opportunities and encourages tackling special projects. This approach prepares support service reps for expanded roles in patient financial services, enhancing expertise in coding compliance and claims resolution.
In Sarasota, compensation for this mid-level patient account specialist generally falls between $38,000 and $47,000 annually. Pay varies depending on experience with Medicare/Medicaid billing and proficiency in medical coding systems, reflecting growing demand in the healthcare sector.
Unlike entry-level positions, a Support Service Rep II handles complex coding reviews, appeals, and contractual allowance postings. This role requires deeper analytical skills and greater autonomy in managing accounts to optimize revenue cycles.
Typing at least 50 words per minute and comfort with Windows-based billing software significantly enhance efficiency. These proficiencies enable timely data entry and accurate claims processing, crucial for maintaining minimal accounts receivable balances.