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Account Resolution Specialist
Company : Prime Healthcare Services
Location : Garden City, MI, 48135
Job Type : Full Time
Date Posted : 11 January 2026
Overview
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities
The Specialist, Account Resolution is the lead responsible for the timely follow-up of Managed Care/Commercial accounts. Communicates clearly and efficiently by phone with health plans. Maintains productivity standards and reports. Responsible to obtain State collection guidelines if applicable. Reviews managed care contracts.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. Minimum of four years hospital managed care/commercial collector experience required.
2. Bachelor’s degree or equivalent work experience preferred
3. Knowledge of contract interpretation
4. Familiar with hospital billing requirements
Employment Status
Full TimeShift
DaysEqual Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
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Frequently asked questions
Garden City’s healthcare sector shows steady demand for Account Resolution Specialists due to the presence of large health systems like Prime Healthcare Services. Candidates with hospital billing knowledge and managed care expertise often find ample opportunities, though competition grows with experience and specialized skills in contract interpretation.
Hospitals in Michigan often favor candidates with certifications linked to medical billing, revenue cycle management, or healthcare account resolution, such as Certified Healthcare Financial Professional (CHFP). These credentials strengthen understanding of state collections guidelines and hospital billing requirements, enhancing suitability for roles like at Prime Healthcare.
The role demands navigating complex managed care contracts and timely follow-up with health plans. Specialists must efficiently communicate to resolve discrepancies and ensure compliance with state collection rules, making contract interpretation and hospital billing familiarity crucial for success in this specialized healthcare environment.
Unlike broader account management positions, this specialist role zeroes in on resolving outstanding hospital accounts by coordinating directly with health plans. It demands a mix of analytical contract review, assertive communication, and adherence to healthcare-specific billing processes, setting it apart from general customer account coordination.
Professionals often advance into roles like Account Manager Senior, Revenue Cycle Analyst, or Managed Care Contract Specialist. Gaining expertise in hospital billing and managed care nuances can open doors to leadership or strategic positions within healthcare financial services.
Prime Healthcare emphasizes candidates with substantial hospital managed care collection experience and contract interpretation skills. They foster a collaborative environment focused on compliance and patient-centered financial resolution, which may differ from more generalized account specialist hiring at other institutions.
Yes, Prime Healthcare provides ongoing training tailored to managed care account resolution, emphasizing contract nuances and state-specific collection guidelines. This support helps specialists maintain high productivity and effective communication with health plans.
In Garden City, MI, Account Resolution Specialists in healthcare typically earn between $50,000 and $65,000 annually. Factors such as experience in hospital managed care, contract knowledge, and company size like Prime Healthcare Services influence compensation.
Garden City offers manageable commute times with accessible public transport and roadways, which helps maintain work-life balance for specialists. Proximity to residential hubs reduces stress, fostering higher job satisfaction in full-time day shifts.
Prime Healthcare roles prioritize a deeper understanding of managed care contracts and specific hospital billing protocols, alongside consistent follow-up with health plans. This contrasts with more generalized accounts roles that might focus less on contract intricacies or specialized healthcare collections.