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Patient Service Rep II
Company : Covenant Health
Location : Knoxville, TN, 37923
Job Type : Full Time
Date Posted : 14 January 2026
Overview
Patient Service Representative, Cardiology Associates of East Tennessee
Full Time, 80 Hours Per Pay Period, Day Shift
Covenant Medical Group is Covenant Health’s employed and managed medical practice organization, with more than 300 top Physicians and providers spanning the continuum of care in 20 cities throughout East Tennessee. Specialties include cardiology, cardiothoracic surgery, cardiovascular surgery, endocrinology, gastroenterology, general surgery, infectious disease, neurology, neurosurgery, obstetrics and gynecology, occupational medicine, orthopedic surgery, physical medicine and rehabilitation, primary care, pulmonology, reproductive medicine, rheumatology, sleep medicine and urology.
Position Summary:
Provides administrative coverage for the patient service functions related to the check-out operations of the physician practice. Collects and processes encounter form data. Collects and totals outstanding balances and payments for services rendered. Balances work and computer at end of day.
Recruiter: Brittany Smithson || apply@covhlth.com
Responsibilities
- Maintains established departmental policies and procedures, objectives, quality assurance program, and safety standards.
- May answer telephone calls and route accordingly.
- Receives and records changes in patient information.
- Demonstrates familiarity with insurance procedures; demonstrates knowledge of which plan the provider(s) participate.
- Ensures procedures and corresponding diagnosis are properly recorded on the fee slip for charge entry.
- Responsible for scheduling appointments for return visits and end of day procedures and balancing.
- Compiles data for the billing personnel.
- Attends meetings as required and participates on committees as directed.
- Collaborates with the patient, physician, and other care team members as part of a team based approach to overall patient care.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
One (1) year experience in medical office setting with working knowledge of clinic appointment scheduling, collection, and experience in ICD-9/10 and CPT-4 coding (charge entry) required OR minimum three (3) years of total customer facing/customer service experience required.
Licensure Requirement:
None
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Frequently asked questions
A Patient Service Rep II at Covenant Health ensures smooth check-out operations and accurate billing, directly influencing patient satisfaction. Their role in coordinating appointments and managing payments helps create a seamless healthcare visit, boosting the overall patient experience in Knoxville’s healthcare environment.
Beyond basic customer service, Patient Service Rep IIs typically have proficiency in medical coding like ICD-9/10 and CPT-4, appointment scheduling, and handling complex insurance procedures. These skills differentiate them from entry-level reps and enable more autonomous workflow in clinical settings.
Yes, Patient Service Rep IIs can progress into supervisory roles or specialize in medical billing, coding, or patient account management. Gaining experience at a reputed organization like Covenant Health in Knoxville often opens doors to broader administrative or clinical support careers.
In Knoxville, TN, Patient Service Rep IIs generally earn between $33,000 and $42,000 annually, depending on experience and qualifications. Covenant Health’s roles align with industry standards, offering competitive pay within the healthcare customer service sector locally.
Knoxville’s healthcare sector shows moderate demand for experienced Patient Service Reps. Given Covenant Health’s extensive network, competition can be strong, but candidates with solid medical office experience and knowledge of insurance processes stand out.
While no formal licensure is required, certifications like Certified Patient Service Specialist or medical billing and coding credentials common in East Tennessee healthcare improve employability and demonstrate commitment to the patient services field.
Covenant Health emphasizes teamwork and quality improvement, so Patient Service Rep IIs engage collaboratively with physicians and staff to optimize patient care. The culture encourages adherence to safety standards and active participation in ongoing education, shaping a supportive work environment.
Working in cardiology demands familiarity with specialized procedures and precise charge entry for complex services. Coordinating appointments and billing in a high-stakes, fast-paced specialty requires accuracy and strong multitasking skills tailored to cardiovascular care.
Covenant Health’s integrated practice model across multiple specialties offers Patient Service Rep IIs exposure to a diverse patient population and procedural variety. This breadth, combined with Covenant’s quality assurance focus, often results in broader responsibilities than comparable regional roles.
Balancing patient check-out, verifying insurance participation, updating records, and compiling billing data comprise core daily duties. Efficiently managing phone inquiries and scheduling follow-up visits are also critical to maintaining smooth clinic operations.