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Lead Full-Time Dock Worker / Customer Service Representative
Company : Dayton Freight
Location : Jackson, TN, 38301
Job Type : Full Time
Date Posted : 29 December 2025
Overview
- Stable and growing organization
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
- Paid holidays (8); paid vacation and personal days
- 401(k) plan, Company Match
Responsibilities
As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquires including freight pickup requests, manage rate quotes or freight charges and appointments or special requests
- Complete pre and post trip inspections on all dock equipment
- Properly document all freight control processes
- Participate in Dayton Freight’s training and improvement programs
- Be available for irregular work schedules, alternating work shifts and/or assignments
- Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual
- Dispatch P&D Drivers
- Plan Outbound Dock setup
- Manage W&R process
- OS&D checks, reports, and inspections
- Receive, control and enter incoming claims
- Manage incoming customer/internal emails and mail
- Manage and coordinate weekly claim payment reports with payables
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
- Ability to remain stationary for up to 90% of his/her shift
- Ability to ascend to and descend from a forklift, as needed
- Ability to perform essential functions of the role on a concrete floor that may become slippery when wet
- Ability to perform essential functions of the role while exposed to varying outside temperatures
Qualifications
- 18 years of age
- Basic math skills
- Fluent in English
- Able to pass a drug screen
Benefits
- Stable and growing organization
- Quick advancement
- Professional, positive and people-centered work environment
- Modern facilities
- Clean, late model equipment
- Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
- Paid holidays (8); paid vacation and personal days
- 401(k) plan, Company Match
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Frequently asked questions
This role at Dayton Freight often requires flexibility with work schedules, including irregular shifts or alternating assignments. Candidates should be prepared for occasional overtime or varying hours to meet operational demands typical in dockwork and customer service in logistics hubs like Jackson, TN.
Applicants need to be capable of remaining mostly stationary during shifts, safely ascending and descending forklifts, and working on surfaces that can become slippery. Physical endurance to handle varying temperatures and the agility to perform freight handling tasks are crucial in this position.
Dayton Freight provides a professional environment with clear pathways for quick advancement. Employees benefit from ongoing training programs and gain valuable experience in freight management and customer interaction, which are essential for climbing the logistics and warehouse career ladder.
While no specific certifications are mandated, having forklift operation certification or familiarity with freight logistics can improve employability. Local industry trends in Jackson often favor candidates with practical dock operation skills and knowledge of safety protocols.
Employees at Dayton Freight enjoy a people-centered, positive workplace that values professionalism and safety. This culture fosters teamwork and supports workers handling freight and customer inquiries, which is particularly beneficial in the fast-paced environment of Jackson’s logistics sector.
Jackson’s strategic location and growing freight industry create a steady demand for dock workers, with moderate competition. Compared to larger metro areas, job seekers might find more accessible opportunities here, especially with companies like Dayton Freight focusing on stable growth.
Based on regional market data, the average annual pay for this position ranges between $32,000 and $42,000, factoring in experience and shift differentials. Dayton Freight’s comprehensive benefits package can also add significant value beyond base wages.
Yes, candidates must pass a drug screening to ensure workplace safety and be fluent in English to effectively manage customer communications and freight documentation at Dayton Freight’s Jackson facility.
Managing outbound dock setups, dispatching drivers, and handling claims require multitasking and attention to detail. Workers must balance physical freight handling with administrative duties, often under tight schedules and safety standards distinctive to Dayton Freight’s operational model.
This hybrid position demands proficiency in freight loading/unloading and strong communication skills to assist customers with pickups, rate quotes, and claims. Balancing hands-on dock work with responsive service ensures operational efficiency and customer satisfaction.