Risevoic
Customer Service Representative
Company : Catholic Health Initiatives
Location : Edmonds, WA, 98026
Job Type : Full Time
Salary : 25.25-35.67 HOUR
Date Posted : 29 December 2025
Job Summary and Responsibilities
Virginia Mason is seeking a Customer Services Representative in our ambulatory clinic.
The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner. Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad.
Join us, and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.
If you are ready to start a career with an established team in an organization that understands the importance of your life’s calling, it’s time to connect with us!
'We deliver inspired people to do meaningful work.'
Job Requirements
Required:
· 6 months customer service or medical setting experience or Associates degree.
· Professional demeanor with a positive, upbeat attitude
· Excellent organizational and interpersonal communications.
· Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.
· Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physiciansPreferred:· Knowledge of medical terminology
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the most livable cities in the nation, you will find that an opportunity with Team Medicine is one worth taking.
We are an equal opportunity/affirmative action employer.
Where You'll WorkVirginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers.
At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Vancouver, WA
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Frequently asked questions
Edmonds sees steady demand for customer service representatives in healthcare, with Catholic Health Initiatives attracting many applicants due to its reputation. Job seekers should highlight healthcare experience and strong communication skills to stand out amid moderate competition in this regional market.
Certifications such as Medical Terminology or HIPAA compliance can boost credibility for healthcare customer service roles in Edmonds. Employers like Catholic Health Initiatives value candidates familiar with medical vocabularies and patient privacy standards, which improve job performance and patient communication.
Daily tasks often include managing patient appointments, communicating test results efficiently, and coordinating schedules among clinical staff. This role requires multitasking and clear communication to ensure patients feel supported and that healthcare workflows remain seamless.
Advancing entails mastering medical terminology, enhancing organizational abilities, and demonstrating leadership in patient interactions. Building proficiency with healthcare systems and evidence of reliability can open doors to supervisory or specialized roles within customer service teams.
Catholic Health Initiatives emphasizes a team medicine approach, fostering collaboration between administrative and clinical staff. Representatives here benefit from a culture focused on patient safety innovation and continuous quality improvement, setting it apart from standard customer service environments.
Beyond competitive wages, employees enjoy comprehensive health plans, retirement matching, paid vacation, and adoption assistance. Such perks reflect the organization's commitment to supporting personal well-being alongside professional growth.
Typically, healthcare customer service representatives in Edmonds earn between $38,000 and $45,000 annually. Factors influencing pay include experience level, certifications, and specific organizational policies like those at Catholic Health Initiatives.
Navigating patient concerns with empathy while managing complex scheduling demands can be particularly challenging. Representatives must balance efficiency with personalized service, adapting quickly to fluctuating clinic volumes common in the Edmonds area.
Understanding medical terms enables clearer communication between patients and providers, reduces errors, and speeds up administrative processes. This expertise is highly valued in roles that bridge clinical and administrative functions.
Positivity, attention to detail, and the ability to work independently are key. Coupled with professionalism and effective communication, these traits contribute to delivering respectful, patient-centered service aligned with the organization's mission.