Risevoic
Customer Service Representative
Company : Ferrellgas
Location : Pleasant Grove, AL, 35127
Job Type : Part Time
Date Posted : 23 December 2025
Overview
Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!
We are looking for a Part-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.
Benefits
- 401 (K) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
- Propane Discounts
Responsibilities
- Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
- Works with customers daily to sustain and improve business relationships.
- Ask probing questions to identify customer issues or concerns.
- Ensures accurate account maintenance and updating of account information.
- Uses next call avoidance technique to mitigate future questions.
- Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
- Supports the set-up of new customer accounts.
- Meet or exceed minimum performance standards outlined in company policy.
Qualifications
- High School Diploma or equivalent.
- 1 or more year(s) of customer service experience.
- Exceptional customer service and negotiation skills.
- Strong organizational skills with typing and data entry experience.
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
- Proficient in Microsoft Office including Excel, Word, and Access.
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
- Applicants must not now, or any time in the future, require sponsorship for an employment visa.
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Frequently asked questions
Pleasant Grove experiences moderate demand for Customer Service Representatives, influenced by regional industries like retail and energy services. Candidates with strong communication and data entry skills often find quicker placements, though local competition can vary seasonally, so staying updated on job postings at companies like Ferrellgas is beneficial.
While no mandatory certifications are listed, proficiency in Microsoft Office and experience with customer negotiation techniques significantly enhance candidacy. Familiarity with propane industry terms or customer support software may also strengthen an applicant’s profile in the Pleasant Grove area job market.
Representatives often navigate complex customer inquiries involving account updates, emergency service scripts, and payment processing. Handling sensitive customer complaints with de-escalation tactics and coordinating deliveries requires adaptability and problem-solving, setting this role apart from generic customer support positions.
Advancing requires honing negotiation abilities, mastering multi-channel communication (phone, chat, email), and developing strong organizational skills. Building rapport across departments and understanding operational workflows within companies like Ferrellgas can open doors to supervisory or specialist roles.
Ferrellgas emphasizes a team-oriented culture with benefits like ESOP and propane discounts, fostering employee growth. This focus on internal value and customer satisfaction creates a unique environment compared to typical customer service jobs in the region.
Offering part-time roles alongside paid training and PTO, Ferrellgas provides flexibility unmatched by many competitors. Their emphasis on recognizing individual contributions helps sustain a positive workplace atmosphere for representatives in Pleasant Grove.
Customer Service Representatives in Pleasant Grove generally earn between $30,000 and $38,000 annually, depending on experience and company size. Roles at Ferrellgas may align with this bracket, factoring in part-time status and additional benefits like 401(k) matching.
They follow structured emergency scripts and employ basic de-escalation techniques to resolve issues promptly. Training equips them to manage sensitive calls while maintaining professionalism, ensuring safety and customer satisfaction remain top priorities.
Representatives utilize Microsoft Office tools for data entry and reporting, alongside communication platforms like phone, chat, and email. These technologies streamline account maintenance, scheduling, and payment processing, enhancing efficiency in customer interactions.